Consumer Experience Director

5 days ago


Hong Kong Island, Hong Kong SAR China BoF Careers Full time

About Our Company

At On, we're dedicated to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. We believe that everyone has the potential to grow and succeed, regardless of their background or circumstances.

The Job Description

This Consumer Experience Director role is responsible for leading our store operations and driving the delivery of key KPIs, such as in-store traffic, UPT, conversion rate, top sales assortment, assortment availability, GTM plan, and inventory plan. The ideal candidate will have 3-5 years of experience in customer-oriented settings with managerial responsibilities, and be able to proactively formulate their own development action plan with Store Lead.

Key Responsibilities

  • Drive the delivery of key KPIs, such as in-store traffic, UPT, conversion rate, top sales assortment, assortment availability, GTM plan, and inventory plan.
  • Work closely with the DTC Retail team to ensure alignment with company goals and objectives.
  • Lead different meetings to deepen team's understanding of their work and improve performance.

Your Skills and Qualifications

You are a collaborative team player with strong interpersonal, hospitality, and communication skills. Native Chinese speaker with ability to read and write in English fluently. Able to work on weekends, evenings, and holidays as needed. A sports lover with regular exercise habits and passion for doing movement, loving to run is a strong plus.



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