Director of Customer Engagement
1 day ago
Our team at HSBC is dedicated to delivering exceptional customer service and ensuring that our clients feel valued and supported. As a key member of our team, the successful candidate will be responsible for handling and resolving customer complaints in a timely and efficient manner.
Key Responsibilities- Investigate customer complaints and identify root causes, working with stakeholders to develop effective solutions and process improvements.
- Liaise with internal and external parties to thoroughly investigate complaints and propose resolutions to settle issues.
- Conduct service quality assessments and provide training/coaching to maintain high service standards.
- Support the review of internal complaint handling guidelines and procedures.
- Take ownership and accountability for resolving complaints, monitoring case statuses daily, and escalating issues promptly when required.
We are seeking a highly skilled and experienced professional to join our team as a Customer Relations Deputy Director. If you have a strong sense of customer focus and a proven track record of delivering excellent results, we encourage you to apply for this exciting opportunity.
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Hong Kong Island, Hong Kong SAR China Bank of Communications (Hong Kong) Limited Full timeKey ResponsibilitiesPlan, develop, and execute credit card and personal loan acquisition programs to achieve assigned business targets.Support the marketing team in achieving credit card and personal loan targets through customer promotional plans and sales incentive plans.Evaluate the results and performance of frontline/channel sales staff and prepare...
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Customer Engagement Expert
5 days ago
Hong Kong Island, Hong Kong SAR China Jebsen Group Part timeJebesn Group's success has been made possible through our commitment to our partners, communities, and people. We offer a dynamic work environment, competitive compensation package, and opportunities for career advancement.Job DescriptionWe are seeking an experienced sales and marketing professional to join our team as a Customer Engagement Expert. In this...
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Director of Client Engagement
3 days ago
Hong Kong Island, Hong Kong SAR China B+H Architects Full timeWe are looking for a Director of Client Engagement to join our team at B+H Architects. As a key member of our business development team, you will work closely with our studio principals to develop and execute the overall business strategy of the studio.Main Responsibilities:Bring in leads that result in successful contracts, meeting a yearly target set by...
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Customer Engagement Specialist
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Lululemon Athletica Part timeAbout UsLululemon Athletica is a pioneer in the performance apparel industry, empowering individuals to pursue their passions. We create innovative, high-quality products and experiences that support people in moving, growing, and being well.Job OverviewThe Educator role is a crucial aspect of our success as an organization. Educators are experts in...
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Customer Engagement and Retention Strategist
24 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Crypto Full timeWe are seeking an experienced Customer Engagement and Retention Strategist to lead our customer journey mapping efforts and develop lifecycle CRM strategies aimed at maximizing user engagement and loyalty. The ideal candidate will have a strong background in CRM, with expertise in localization and personalization strategies. Key skills should include...
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Customer Relationship Director
1 day ago
Hong Kong Island, Hong Kong SAR China HSBC Full timeAt HSBC, we are committed to helping our customers achieve their financial goals. As a Branch Sales Manager, you will play a critical role in leading a team of Premier Relationship Managers and HSBC Premier Elite Directors to maximize performance in achieving WPB business objectives.About the RoleThis is an exciting opportunity for a high calibre...
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Customer Service and Sales Director
1 day ago
Hong Kong Island, Hong Kong SAR China Xiaomi Technology Full timeAbout the RoleThe Customer Service and Sales Director will be responsible for leading a team of sales professionals to deliver exceptional customer service and sales results, driving sales performance, and overseeing store operations to contribute to the growth and success of our company.Main ResponsibilitiesSales Strategy: Develop and implement sales...
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Customer Engagement Associate
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Lululemon Athletica Part timeKey ResponsibilitiesThe Part-time Educator will be responsible for:Creating a positive and inclusive guest experience by interacting with guests in a welcoming and helpful manner.Providing excellent customer service by listening to guests' needs and providing customized solutions.Working collaboratively with the store leadership team to achieve business...
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High Speed Rail Customer Engagement Officer
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full timeCompany OverviewMass Transit Railway is a leading transportation service provider in Hong Kong, committed to delivering exceptional customer experiences. Our vision is to become the most reliable and efficient transportation system in the region.Job DescriptionWe are seeking a highly motivated Transportation Services Coordinator to join our team. As a key...
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Head of Consumer Engagement
1 day ago
Hong Kong Island, Hong Kong SAR China MagicSearch Full timeMarketing Director RoleWe are seeking an experienced Marketing Director to join our team in the Greater China market. As a key member of our leadership team, you will be responsible for developing and executing comprehensive marketing strategies that drive business growth.You will oversee the execution of integrated marketing campaigns, manage PR...
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Spa Director
2 days ago
Hong Kong Island, Hong Kong SAR China Shangri-La Group Full timeAbout UsShangri-La Group is a luxury hotel operator with a reputation for distinctive Asian hospitality. We operate five properties in Hong Kong, offering guests a range of options across different brands to suit every need.We prioritize colleague engagement and development, investing heavily in learning and training programs that support our colleagues'...
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Hong Kong Island, Hong Kong SAR China Hong Kong Institute of Certified Public Accountants (HKICPA) Full timeDirector of Governance and Regulatory AffairsThis is a senior leadership role in the Hong Kong Institute of Certified Public Accountants (HKICPA) where you will be responsible for developing and implementing policies on governance, nomination, and registration matters.The successful candidate will participate in strategic policy development and...
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Customer Acquisition Director
4 days ago
Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full timeJob RequirementsWe are seeking a highly skilled Business Development Lead to join our team in Hong Kong. The successful candidate will have a proven track record of driving business growth through strategic partnerships and customer engagement.Key QualificationsAt least 12 years of relevant business development experience in Information Technology...
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Global Customer Engagement Manager
1 day ago
Hong Kong, Central and Western District, Hong Kong SAR China Kingboard Holdings Limited Full timeCompany OverviewKingboard Holdings Limited is a leading company in the industry, dedicated to delivering high-quality products and services to our customers. As a Customer Service Officer, you will play a critical role in implementing international marketing strategies, policies, objectives, and initiatives, while working closely with overseas customers and...
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Hong Kong, Central and Western District, Hong Kong SAR China Standard Chartered Life and Careers Full timeAbout the RoleWe are seeking an experienced leader to join our team at Standard Chartered Life and Careers, focusing on driving growth and innovation in our corporate sales efforts. As Director of Corporate Banking and Client Engagement, you will be responsible for developing and executing our sales strategy, building strong relationships with clients, and...
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Customer Engagement Specialist
1 day ago
Hong Kong Island, Hong Kong SAR China Mox Bank Full timeRequirementsTo succeed in this role, you'll need:2-4 years of experience in Hong Kong, preferably in banking, financials, or fintech sectors.Hands-on experience executing on marketing automation platforms, such as Salesforce or Adobe.Knowledge of basic SQL and HTML will be a definite advantage.A self-starter with attention to detail, comfortable with...
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Brand Awareness Director
1 day ago
Hong Kong Island, Hong Kong SAR China Tbwa ChiatDay Inc Full timeWe are looking for a Brand Awareness Director to lead our digital marketing efforts. The ideal candidate will develop and execute comprehensive digital marketing strategies to increase brand awareness, online sales, and customer engagement.Key Responsibilities:Create and implement digital marketing plans to achieve business objectives, focusing on customer...
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Digital Engagement Specialist
2 days ago
Hong Kong Island, Hong Kong SAR China HKT Part timeHKT is an equal-opportunity employer and welcomes applications from all qualified candidates. As a Digital Engagement Specialist, you will play a crucial role in ensuring that our customers have a positive experience with our products and services.Your primary responsibilities will include handling customer inquiries via phone calls and digital channels,...
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Branch Director
2 hours ago
Hong Kong Island, Hong Kong SAR China Bank of Communications (Hong Kong) Limited Full time**Job Overview**We are seeking a Branch Director to manage daily branch operations in small to medium-sized branch office. The successful candidate will facilitate customer relationship management and branch's financial services as provided to customer in achieving bank's sales targets.The ideal candidate will have strong leadership skills, excellent...
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Assistant Director Travel Partnerships
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China HKT Full timeAbout the JobWe are seeking an experienced Assistant Director to join our team as Assistant Director Travel Partnerships. In this role, you will be responsible for developing and implementing strategic partnerships with key players in the travel sector, including tourism boards, airlines, and hotels. You will analyze market trends, customer behavior, and...