Customer Experience Lead

Job OverviewWe are seeking a skilled Customer Experience Lead to join our team. This role is responsible for handling customer enquiries, complaints, and escalated cases via the MTR hotline. The successful candidate will provide training, offer advice and support to team members, and monitor daily hotline duties.Key ResponsibilitiesProvide exceptional...

FWD Insurance seeks a seasoned leader to helm its customer operations. As Head of Customer Experience, you will drive strategy and innovation in risk management and claims processing.Key ResponsibilitiesDevelop and implement market-leading strategies for underwriting and claims enhancement using data-driven insights and customer feedback.Ensure alignment...

About the RoleWe are seeking a highly skilled Customer Experience Strategist to lead and monitor the performance of our Customer Care Team. As a key member of our organization, you will be responsible for developing and implementing comprehensive customer experience strategies to promote our vision and value.Main Responsibilities:Develop and Implement...

Some careers have more impact than others. If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Customer Value...

Our Vision for Seamless Customer ExperiencesAt LOJEL, we're committed to empowering life's journeys with innovative, sustainable carry essentials that offer transformative experiences. We believe in the importance of connection and community, and our vision is to inspire mindful travel and connections worldwide.We're looking for a Customer Experience Lead to...

We are seeking a highly skilled Global Customer Experience Manager to lead our global customer support system, ensuring exceptional user experience and streamlined customer service processes. This position requires candidates with extensive experience in global customer service operations and the ability to support multi-time zone, multi-language, and...

About the RoleAs a CUSTOMER EXPERIENCE SPECIALIST, you will play a crucial role in driving customer-centricity across the business. Your primary objective will be to develop and implement strategies that enhance the overall customer experience, leading to increased advocacy and business growth.The ideal candidate will have excellent analytical skills, with...

Job SummaryWe are seeking a highly skilled Customer Experience Manager to join our team at BOC Group Life Assurance Company Limited. As a key member of our operations team, you will be responsible for supervising the daily operation of our hotline team to provide quality and timely services to customers.The ideal candidate will have 6 years or above working...

Career Opportunity - Customer Experience CoordinatorThe Langham, Hong Kong is seeking a highly skilled and experienced Customer Experience Coordinator to join our team. As a key member of our Concierge team, you will play a crucial role in delivering exceptional guest experiences.Your Key Responsibilities:Coordinate and implement customer experience...

About the Job\As the Head of Customer Experience Analytics, you will play a key role in shaping the development of innovative customer experience measurement and presentation approaches in DBS Bank's Consumer Banking Group.\Key Responsibilities\Customer Experience Insights and Data Management:\\Design and build innovative, dynamic, self-service CE...

About the Opportunity:We are seeking an experienced leader to join our team as Head of Customer Operations.This is a critical role that will drive operational excellence and improve customer experience across our organization.Responsibilities:Develop and implement operational strategies aligned with company vision and goalsLead and manage high-performing...

Do you have a passion for delivering world-class customer experiences?About Our CompanyClassy Wheeler Limited is a prominent player in Hong Kong's IT and telecoms sectors.Job Details:Maintain the overall stability of our IT systems and networks.Supply premium technical assistance to both internal personnel and external clients.Conduct regular inspections to...

Delivering Effortless ExperiencesWe are seeking a Guest Service Agent who will deliver exceptional customer service, creating unforgettable experiences for our guests. As a key member of our Front Office team, you will be responsible for ensuring seamless guest interactions from arrival to departure.Greet guests warmly and check them in/out...

Job OverviewPCCW Solutions is looking for a skilled Customer Complaint Lead to join our team and contribute to delivering exceptional customer experiences through effective complaint resolution.Your primary focus will be on:Leading a team responsible for investigating and resolving customer complaints related to eMPF.Developing and implementing processes to...

Job Profile:The Venue Experience Lead at Kai Tak Sports Park will be responsible for leading the beverage service team to deliver exceptional customer experiences at The Champion, a premier sports bar and entertainment venue. This role requires a highly skilled and experienced professional who can manage teams, drive business growth, and foster a positive...

Job OverviewWe are seeking an experienced Customer Service Product Lead to join our team at Zeal Holdings Limited. The ideal candidate will have a proven track record in developing and implementing online and AI-driven customer service products.Main Responsibilities:Develop and Implement Product StrategiesDesign comprehensive product solutions that...

Company OverviewHSBC serves 41 million customers globally, including 6.7 million international clients. Our global network enables us to provide borderless banking and world-class wealth management through best-in-class capabilities and exceptional people.We operate in key areas including Retail Banking and Wealth Management, Asset Management, Global Private...

Our goal at Oliver James is to create a positive impact on the world through innovation and technology. We are looking for an experienced User Experience (UX) Manager to join our team and work on a transformation project. This is an excellent opportunity to shape the user experience for industry-leading operations projects.About the RoleThis role requires...

About the RoleWe are seeking a dedicated and customer-focused individual to join our team as a Customer Experience Specialist. In this role, you will be responsible for providing exceptional customer service through various channels, including counter services, phone calls, and email.Key ResponsibilitiesDeliver quality customer experiences by responding...

The BOC Group Life Assurance Company Limited seeks a Customer Experience Manager to oversee the daily operations of its hotline team, ensuring timely and quality services are provided to customers across various distribution channels. This role is responsible for supporting company-wide initiatives aligned with strategic development goals.Key...