Customer Experience Associate
4 days ago
Do you have a passion for delivering world-class customer experiences?
About Our CompanyClassy Wheeler Limited is a prominent player in Hong Kong's IT and telecoms sectors.
Job Details:- Maintain the overall stability of our IT systems and networks.
- Supply premium technical assistance to both internal personnel and external clients.
- Conduct regular inspections to ensure system performance meets expectations.
- Manage customer queries efficiently, escalating complex issues to guarantee swift resolution.
- Create regular documentation highlighting supported IT services, with a focus on accomplishments and areas for development.
- Previous experience in IT support or related fields.
- Diploma in Computer Science or equivalent qualification.
- Excellent analytical and problem-solving skills.
- Strong interpersonal and communication abilities.
- Fluent in both English and Cantonese languages.
- Ability to adapt to changing schedules, including public holidays.
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