Customer Experience Associate

4 days ago


Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

Do you have a passion for delivering world-class customer experiences?

About Our Company

Classy Wheeler Limited is a prominent player in Hong Kong's IT and telecoms sectors.

Job Details:
  • Maintain the overall stability of our IT systems and networks.
  • Supply premium technical assistance to both internal personnel and external clients.
  • Conduct regular inspections to ensure system performance meets expectations.
  • Manage customer queries efficiently, escalating complex issues to guarantee swift resolution.
  • Create regular documentation highlighting supported IT services, with a focus on accomplishments and areas for development.
Key Qualifications:
  • Previous experience in IT support or related fields.
  • Diploma in Computer Science or equivalent qualification.
  • Excellent analytical and problem-solving skills.
  • Strong interpersonal and communication abilities.
  • Fluent in both English and Cantonese languages.
  • Ability to adapt to changing schedules, including public holidays.


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