Customer Experience Professional

Job OverviewThe Bank of Communications (Hong Kong) Limited is seeking a seasoned professional to assume the role of Deputy Manager, Customer Experience. This key position will play a pivotal part in enhancing customer satisfaction through efficient complaint resolution and quality improvement initiatives. About the Role As Deputy Manager, Customer...

About OCBCAs a leading bank in Asia, we offer a wide range of banking services to individuals, corporations, and institutions.What We OfferWe offer a competitive salary and benefits package, as well as opportunities for career growth and professional development.Responsibilities:Working closely with Business Development Managers to bring in new business and...

Job OverviewWe are seeking a highly skilled Customer Services Manager to lead our team in providing exceptional service to our clients. The ideal candidate will have a strong background in customer service, excellent leadership skills, and the ability to motivate staff.Key ResponsibilitiesLead the Customer Service Team in ensuring efficient and quality...

Company OverviewAspire Lifestyles is a leading premium concierge and affluent service provider, helping companies and top brands build strong customer relationships.Job SummaryWe are seeking a highly skilled Luxury Service Representative to join our team. The ideal candidate will have excellent communication and customer service skills, as well as experience...

Job Description:We are seeking a highly skilled and professional Customer Services Officer to join our team at Computer And Technologies Holdings Limited.About the Role:The successful candidate will be responsible for providing exceptional customer service, handling telephone and email enquiries in a timely and professional manner. Key...

Job SummaryAspire Lifestyles, a leading premium concierge and affluent service provider, seeks a Customer Experience Specialist to join our team. This role involves developing strong relationships with customers, providing innovative solutions, and promoting clients' brand promise.Key Responsibilities:Build trust with customers through effective...

About This OpportunityWe are seeking a highly motivated and experienced training professional to join our team as a Retail Training Specialist, Travel Retail Asia.ResponsibilitiesDesign and deliver training programs that enhance the knowledge and skills of frontline sales associates.Collaborate with cross-functional teams to ensure seamless execution of...

About UsWe're an international bank with a purpose to drive commerce and prosperity through our unique diversity. Our brand promise is to be here for good, achieved by how we each live our valued behaviours.We value difference and advocate inclusion. Our employees are passionate about making a positive difference for our clients, communities, and each...

Job DescriptionWe are seeking an experienced Digital Customer Experience Manager to join our team at Classy Wheeler Limited.This is a unique opportunity for a seasoned professional with expertise in luxury retail and customer relationship management (CRM) to make a significant impact on our business. As a key member of our marketing team, you will be...

The Customer Services Manager plays a pivotal role in supervising the daily operation of our hotline team. This involves providing high-quality and timely services to customers, both internal and external, across various distribution channels.This position requires a strong leader who can assist in initiatives aligned with the company's strategic development...

About Classy Wheeler LimitedWe are a high-end luxury retail group carrying over a hundred brands in fashion & beauty.Job OverviewThis role will be responsible for developing and executing strategic customer communications plans to support key drivers and marketing programs, driving traffic and sales both in-store and online.Key ResponsibilitiesDevelop...

Lululemon Athletica is committed to delivering exceptional customer experiences through expertly trained Educators like you. As an Educator, your primary responsibility will be to engage and educate our guests about our products and services, ensuring they leave our stores feeling informed and inspired. You will work closely with your colleagues to maintain...

We are seeking a highly motivated Customer Experience Associate to join our team at the West Kowloon Cultural District Authority.About the Role:As a Customer Experience Associate, you will be responsible for delivering exceptional customer service in our member's lounge;You will handle customer inquiries and complaints, ensuring that all issues are resolved...

Job DescriptionWe are seeking a skilled professional to join our team as a CUSTOMER EXPERIENCE MANAGER. As a key member of our organization, you will play a vital role in delivering exceptional service to our clients and stakeholders.Your primary responsibility will be to handle client enquiries and requests in a timely and professional manner. This will...

Job OverviewThe Membership Supervisor plays a vital role in ensuring that our members receive excellent service and support. This position requires strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.Key Accountabilities- Deliver exceptional customer service to members and guests- Manage...

Role OverviewA Customer Experience Specialist is required to lead the development of CRM programs and campaign management, ensuring database quality and performance monitoring. This role involves optimizing current CRM reporting, focusing on ROI, and sharing insights with all functions.The ideal candidate will have 8 years of experience in CRM competency,...

We are looking for a seasoned professional to lead our customer service team in the payment industry. As a key member of our organization, you will be responsible for developing and implementing strategies to deliver exceptional customer experiences. Your expertise in customer service management will be instrumental in driving business growth and...

We are seeking a Legal Governance Professional to join our team and contribute to the development of regulations and policies that promote compliance with applicable laws and regulations in Hong Kong SAR.Key Responsibilities:Review, revise, and establish regulations and policies that promote compliance with applicable laws and regulations.Address inquiries...

Company Overview:Merkle, a leading customer experience transformation partner to Fortune 1000 companies, is dedicated to enhancing brand loyalty and competitive advantage through exceptional customer experiences. With a global workforce exceeding 14,000 professionals, Merkle drives hyper-personalization and digital transformation for clients across multiple...

Role Purpose:To deliver an exceptional customer experience and provide efficient integrated customer service across various channels. Key performance indicators include meeting customer satisfaction targets and converting enquiries into sales support to achieve business goals.Key Responsibilities:Handle first-level customer enquiries in a friendly and...