Digital Customer Experience Manager

2 weeks ago


Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time
Job Description

We are seeking an experienced Digital Customer Experience Manager to join our team at Classy Wheeler Limited.

This is a unique opportunity for a seasoned professional with expertise in luxury retail and customer relationship management (CRM) to make a significant impact on our business. As a key member of our marketing team, you will be responsible for developing and executing strategic customer communications plans to drive traffic and sales across both offline and online channels.

You will work closely with our client teams to plan and elevate the standards of communications and rewards for VIP customer segments. Your role will involve coordinating with internal teams to obtain all necessary materials for communications planning and broadcast, as well as working with vendors to establish reports on results of communications campaigns.

To succeed in this role, you will need a degree in Marketing or a related field and minimum 5 years of experience in a related field, preferably with luxury retail or CRM experience. You should have excellent analytical skills, strong budget management skills, and be digitally savvy with a focus on digital and mobile communications.



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