Customer Experience
3 days ago
Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Customer Value Management is vital in maintaining HSBC's position as a provider of world-class wealth and personal banking solutions, directing business development with a focus on customers. The team works to ensure the most appropriate pricing, products and promotions are directed to the most relevant customers, concentrating on building value, treating customers fairly and creating a superb customer experience.
We are currently seeking a high calibre professional to join our team as a Customer Experience & Relations Manager.
Principal Responsibilities
- With Customer Centricity being one of the AMH WPB strategic priorities (i.e. "C" in "ABCD"), this role contributes to driving the holistic customer experience and relations strategy which underpins managing down complaints, maximizing customer advocacy, sustainable customer engagement, recommendation and business growth.
- Support data and insight analytic work to execute customer feedback loop mechanism by acting on customer voices, lobby prioritized customer journeys enhancements, leveraging on customer experience model to drive customer advocacy using the data with width of NPS and depth of complaints and other customer/business metrics, with automation, innovation and scalability.
- Collaborate on the delivery of key metrics reporting and data-led analysis with latest technology to articulate what matters most to customers and provide steer to mobilize customer centric improvements and service resolutions that mitigate complaints and increase advocacy.
- Assist in mobilizing prioritized customer journeys' enhancements to pre-empt complaint and deepen ownership with stakeholders & journey owners to drive best in class customer experience across the business.
- Help with implementing strategic initiatives and CX projects that align with the long term vision of business and customer growth priorities.
- Deliver global Customer Experience initiatives across key customer interfaces or channels to ensure quality, consistent and sustainable customer experience.
-
Customer Experience Specialist
2 days ago
Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full timeAre you a motivated and results-driven individual with a passion for the beauty industry? We are seeking a Customer Experience Specialist to join our team at Classy Wheeler Limited.About Our CompanyAs a luxury beauty retailer, we strive to deliver exceptional customer experiences and showcase high-quality cosmetics.The successful candidate will have a...
-
Customer Experience Head
2 days ago
Hong Kong Island, Hong Kong SAR China COS Full timeCOS is a fashion brand that stands for quality, sustainability, and timeless design. As our new Store Manager, you will be responsible for delivering exceptional customer experiences, driving store performance, and leading a high-performing team.Key Responsibilities:Develop and implement strategies to drive sales growth and improve customer satisfactionLead...
-
Customer Experience Manager
6 days ago
Hong Kong Island, Hong Kong SAR China Standard Chartered Life and Careers Full timeAbout UsWe're an international bank with a purpose to drive commerce and prosperity through our unique diversity. Our brand promise is to be here for good, achieved by how we each live our valued behaviours.We value difference and advocate inclusion. Our employees are passionate about making a positive difference for our clients, communities, and each...
-
Customer Experience Manager
1 day ago
Hong Kong, Central and Western District, Hong Kong SAR China Gaw Capital Full timeWe are seeking a highly skilled Customer Experience Manager to join our team at Gaw Capital Asset Management. As a key member of our marketing department, you will be responsible for developing and executing customer-centric strategies that drive business growth and increase customer satisfaction.About the Role:Develop and execute comprehensive customer...
-
Customer Experience Associate
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full timeAt Bank Of China (Hong Kong) Limited, we are seeking a Customer Service Specialist to join our team.About the RoleThis role is responsible for providing exceptional customer service to meet and exceed customer expectations.Main ResponsibilitiesGreet customers in a timely and friendly manner, assist with inquiries, and promote a positive customer...
-
Customer Experience Specialist
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Abercrombie & Fitch Co. Full timeAbout the Position: We are seeking a talented and motivated Customer Experience Specialist to join our team in Harbour City. As a key member of our sales floor, you will be responsible for delivering an exceptional customer experience, building strong relationships with customers, and driving sales growth through your passion and product knowledge.Key...
-
Customer Experience Specialist
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Lululemon Athletica Part timeJob SummaryThe Customer Experience Specialist role at Lululemon Athletica is designed to provide exceptional customer service, educate guests on our products, and foster a positive store experience. As a key member of our sales team, you will be responsible for engaging with customers, building relationships, and driving sales growth.
-
Digital Customer Experience Manager
7 days ago
Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full timeJob DescriptionWe are seeking an experienced Digital Customer Experience Manager to join our team at Classy Wheeler Limited.This is a unique opportunity for a seasoned professional with expertise in luxury retail and customer relationship management (CRM) to make a significant impact on our business. As a key member of our marketing team, you will be...
-
Customer Experience Retailer
1 week ago
Hong Kong Island, Hong Kong SAR China Abercrombie & Fitch Co. Full timeAbercrombie & Fitch Co. was named to the 2021 Best Workplaces in Retail List by Fortune Magazine and Great Place to Work.Why Join Our Team?We provide access to various mental health resources and offer a Global Team of People Who'll Celebrate You for Being You.Our culture is inclusive, warm, and authentic, inspiring, supporting, and encouraging you to be the...
-
Sales and Customer Experience Associate
6 days ago
Hong Kong Island, Hong Kong SAR China Sands China Full timeAbout UsSands China is a leading integrated resort developer, owner, and operator in Macau. We are committed to delivering exceptional experiences for our guests and employees alike.We are currently seeking a highly skilled and motivated Customer Service Executive to join our team. The successful candidate will be responsible for providing exceptional...
-
Customer Experience Strategist
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China dynaTrace software GmbH Full timeAbout the PositionWe are seeking an experienced Senior Customer Success Engineer to join our team at Dynatrace. As a key member of our account team, you will work closely with customers to define their strategic roadmaps and provide guidance on achieving their desired business outcomes.As a trusted advisor, you will have a deep understanding of our...
-
Customer Experience Professional
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China AIA International Limited. Full timeAbout AIA International LimitedWe empower every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. Our vision is to support even more people - including our own - to live Healthier, Longer, Better Lives.Job DescriptionWe are seeking a Customer Service Ambassador to join our...
-
Customer Experience Lead
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full timeAbout Hang Seng Bank LimitedHang Seng Bank Limited is a leading financial institution in Hong Kong, committed to service excellence and dedicated to providing best-in-class products and services to its customers.Our Commitment to ExcellenceWe strive to attract high-calibre talent by offering a dynamic working environment, good career development...
-
Customer Experience Specialist
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Aspire Lifestyles Full timeAbout UsAspire Lifestyles is a global leader in premium concierge and affluent services. We empower companies to drive loyalty and create value in their customer portfolios. Your RoleAs a Customer Experience Specialist, you will develop strong relationships with customers, provide innovative solutions, and represent our clients' brands in a professional...
-
Customer Experience Manager
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China BOC Group Life Assurance Company Limited Full timeThe Customer Services Manager plays a pivotal role in supervising the daily operation of our hotline team. This involves providing high-quality and timely services to customers, both internal and external, across various distribution channels.This position requires a strong leader who can assist in initiatives aligned with the company's strategic development...
-
VP (Customer Experience)
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full timeBusiness Function Corporate and Investment Banking provides corporate customers with a full range of commercial banking products and services, including cash management services, current accounts, time deposits, trade finance, working capital finance, term loans and foreign exchange. Through our continued commitment, DBS has cultivated long-standing...
-
Customer Experience Representative
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Lululemon Athletica Full timeLululemon Athletica is a dynamic and growing company that's passionate about providing exceptional customer experiences. We're seeking a Customer Experience Representative to join our team, who can deliver outstanding service to our guests and drive sales growth through effective product knowledge and technical expertise.Key ResponsibilitiesThe successful...
-
Customer Experience Manager
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full timeJob DescriptionThe Mass Transit Railway is seeking a highly skilled Senior Customer Care Representative to join our team. As a key member of our customer service department, you will be responsible for handling customer enquiries, complaints, and escalated cases via our hotline.ResponsibilitiesProvide exceptional customer service through effective...
-
Customer Experience Manager
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China dentsu Full timeCompany Overview:Merkle, a leading customer experience transformation partner to Fortune 1000 companies, is dedicated to enhancing brand loyalty and competitive advantage through exceptional customer experiences. With a global workforce exceeding 14,000 professionals, Merkle drives hyper-personalization and digital transformation for clients across multiple...
-
Customer Experience Advocate
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Alchemy Global Talent Solutions Full timeAbout Us:We are Alchemy Global Talent Solutions, a leading provider of global mobility services. We are committed to delivering exceptional service to our clients and helping them achieve their goals.We are seeking a Customer Experience Advocate to join our team. In this role, you will be responsible for delivering exceptional customer service support and...
