Sales and Customer Experience Associate
2 weeks ago
Sands China is a leading integrated resort developer, owner, and operator in Macau. We are committed to delivering exceptional experiences for our guests and employees alike.
We are currently seeking a highly skilled and motivated Customer Service Executive to join our team. The successful candidate will be responsible for providing exceptional customer service, maintaining the Sands Lounge operation, and supporting the sales team.
About the RoleThis role is ideal for someone who enjoys working in a customer-facing environment and has a passion for delivering outstanding service. As a Customer Service Executive, you will be the primary point of contact for Sales team members and VIP patrons, ensuring their needs are met promptly and efficiently.
You will be responsible for maintaining the Sands Lounge operation, including ferry ticketing and providing excellent lounge services. Your duties will also include completing daily reports, distributing them to relevant departments, and providing administrative support to the sales team.
In addition, you will assist with customer-related bookings, inquiries, and issues, as well as identify areas for improvement to enhance operational efficiencies.
RequirementsTo be considered for this role, you should possess a diploma or above in Business Administration or a related field, and prior experience in customer service, sales, or a related field is essential.
Able to communicate effectively in Cantonese, English, and Mandarin, you should also possess excellent interpersonal, communication, and presentation skills, as well as familiarity with Microsoft Office (Excel, Word, and PowerPoint).
Shift duty is mandatory, and outstanding recent graduates are also encouraged to apply.
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