Customer Experience Associate
1 week ago
Wealth and Personal Banking (WPB) at HSBC is dedicated to helping our customers achieve their financial goals through innovative, borderless banking solutions. As a Customer Service Officer, you will play a crucial role in delivering exceptional customer experiences through accurate and efficient counter transactions at our branches.
The ideal candidate will possess strong communication skills and be able to identify opportunities to meet the financial services needs of customers by referring them to appropriate bank colleagues. Additionally, they will promote digital banking services and products, encouraging customers to migrate to digital platforms.
Our team operates with high standards, ensuring smooth branch operations and achieving satisfactory audit ratings by meeting all control and service requirements. We are committed to compliance with general and anti-money laundering and anti-terrorist financing controls in accordance with HSBC or regulatory standards and policies.
Key Responsibilities- Provide quality customer service through accurate and efficient counter transactions.
- Meet the financial services needs of customers by identifying opportunities and referring them to appropriate bank colleagues.
- Promote digital banking services and products to encourage customers to migrate to digital platforms.
- Ensure smooth branch operations and achieve satisfactory audit ratings.
-
Customer Experience Enhancement Associate
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full timeEnhance Customer ExperienceThe Mass Transit Railway is committed to enhancing customer experience through quality assurance initiatives. We are seeking a dedicated Customer Experience Enhancement Associate to support our efforts.In this role, you will provide day-to-day support and liaison with internal and external stakeholders, ensuring effective...
-
Customer Experience Associate
1 week ago
Hong Kong Island, Hong Kong SAR China Global Executive Consultants Ltd. Full timeAt Global Executive Consultants Ltd., we are seeking a high-caliber Client Service Representative to join our team.Job Description:Key Responsibilities:Respond to customer inquiries, concerns, and complaints in a timely and professional manner.Provide accurate information about products, services, and company policies to customers.Assist with order...
-
Customer Experience Associate
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Cultural District Authority Part timeThe Membership Supervisor plays a vital role in ensuring that our members receive exceptional customer service at M+. As a key member of our customer-facing team, you will be responsible for handling customer inquiries and complaints, performing membership transactions, and promoting members' benefits. You will also be required to work closely with our...
-
Experience Enhancement Associate
1 week ago
Hong Kong Island, Hong Kong SAR China myGwork - LGBTQ+ Business Community Full timeJoin Our TeamAs a Customer Success Associate at myGwork - LGBTQ+ Business Community, you will contribute to delivering exceptional customer experiences. This is an exciting opportunity to grow your skills and make a meaningful impact.ResponsibilitiesYou will collaborate with our diverse customer base to understand their needs and preferences.You will develop...
-
Customer Experience Associate
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full timeAbout HSBCAt HSBC, we help our customers unlock new opportunities by providing them with borderless banking and world-class wealth management. Our Wealth and Personal Banking team supports individuals, families, business owners, investors, and entrepreneurs, offering a range of financial services to meet their needs.Main ResponsibilitiesProvide quality...
-
Customer Experience Specialist
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Abercrombie & Fitch Co. Full timeThe Brand Representative associate at Abercrombie & Fitch Co. is a customer-focused role that requires a helpful, outgoing, and stylish individual who can create an exceptional shopping experience.Key responsibilities include:Making customers #1 by providing excellent customer serviceUpholding the company's culture and valuesKnowing the product inside and...
-
Customer Success Associate
1 week ago
Hong Kong Island, Hong Kong SAR China myGwork - LGBTQ+ Business Community Full timeTeam up with a diverse array of teams and elevate your skillset to champion customer journeys and craft unparalleled customer experiences.As a Customer Success Associate in Employee Platforms, you support customers in their journey toward achieving their desired outcomes. Work closely with the Customer Success team and other cross-functional groups to ensure...
-
Customer Experience Specialist
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Abercrombie & Fitch Co. Full timeAbout the JobThe Brand Representative associate plays a vital role in providing great customer service by anticipating and responding to customer needs. This involves being outgoing, stylish, and helpful while maintaining a keen awareness of the store environment.An ideal candidate should be able to initiate conversations, connect with customers, and...
-
Client Experience Associate
1 week ago
Hong Kong Island, Hong Kong SAR China Standard Chartered Full timeJob OverviewWe are seeking a seasoned professional to join our team as a Client Experience Associate. In this role, you will be responsible for delivering exceptional client experiences across all aspects of the relationship.Main ResponsibilitiesManage client feedback and complaints in a proactive and coordinated approach, working closely with internal...
-
Customer Experience Manager
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Abercrombie & Fitch Co. Full timeJoin Our TeamAbercrombie & Fitch Co. is committed to providing a positive and inclusive work environment that empowers associates to grow professionally and personally.Key Holder ResponsibilitiesLead a team of associates to achieve operational excellence and maximize sales.Develop and implement strategies to enhance customer engagement and loyalty.Monitor...
-
Customer Experience
2 weeks ago
Hong Kong Island, Hong Kong SAR China HSBC Full timeSome careers have more impact than others.If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.Customer Value...
-
Hong Kong Island, Hong Kong SAR China Projob21 Ltd. Full timeCustomer Care/e-commerce Associate, Global Luxury RetailAbout UsAs a leading luxury brand, we are committed to delivering exceptional customer experiences.Job DescriptionDevelop strong relationships with high-end customers in GBA marketsProvide top-notch services to all customer inquiriesResolve complaints promptly and professionallyCompile regular...
-
Customer Support Associate
2 weeks ago
Hong Kong Island, Hong Kong SAR China The Board of Management of The Chinese Permanent Cemeteries. Full timeRole DescriptionWe are seeking a Customer Support Associate to join our team. As a key member of our operations, you will be responsible for providing high-quality customer service and support to our clients and members of the public.ResponsibilitiesThe successful candidate will be responsible for:Providing timely and effective responses to customer...
-
Banking Customer Experience Manager
1 week ago
Hong Kong Island, Hong Kong SAR China OCBC Full timeTelephone Servicing SpecialistWe are seeking a skilled Telephone Servicing Specialist to join our team. As a Telephone Servicing Specialist, you will be responsible for handling customer calls and resolving issues in a timely and professional manner.You will maintain accurate records and reports, identifying areas for improvement and implementing changes to...
-
Customer Experience Coordinator
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China Times Publishing Hong Kong Full timeWe are seeking a highly motivated Operations Executive to join our team at Times Publishing Hong Kong. As a key member of our organization, this role will be responsible for ensuring the efficient operation of our business.Key Performance IndicatorsDeliver exceptional customer service and support.Meet sales targets and achieve operational efficiency.Develop...
-
Customer Experience Representative
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China Abercrombie & Fitch Co. Full timeAbout Abercrombie & Fitch Co.">We are a leading global specialty retailer of apparel and accessories for men, women, and kids through five renowned brands.Our iconic brand was born in 1892 and aims to make every day feel as exceptional as the start of a long weekend.">Job Role">The Brand Representative associate plays a crucial role in providing an...
-
Front Desk Customer Experience Associate
7 days ago
Hong Kong Island, Hong Kong SAR China Shangri-La Group Full timeThe Shangri-La Group is a leading hospitality company with a rich history of delivering exceptional customer experiences. As a Reservations Agent, you will be part of a talented team that shares a passion for providing world-class service. Join us at Kowloon Shangri-La, Hong Kong and embark on a rewarding career journey!Key Requirements:Relevant experience...
-
Customer Experience Ambassador
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Aspire Lifestyles Full timeYour Key Responsibilities:Develop and maintain strong relationships with clients through personalized interactions and communication.Provide tailored solutions and recommendations to meet the varying needs and preferences of our clients.Consult with clients to assess their travel requirements and offer timely and accurate information to ensure seamless...
-
Global Customer Support Associate
2 weeks ago
Hong Kong Island, Hong Kong SAR China Liberty Mutual Insurance Full timeDescription:We are looking for a skilled Global Customer Support Associate to join our team at Liberty Mutual Insurance.This role will involve handling customer inquiries, resolving issues, and providing quality advice on insurance products.The ideal candidate will possess excellent communication skills, be detail-oriented, and have a strong sense of...
-
Customer Support Associate
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Viabtc Technology Limited Full timeAt Viabtc Technology Limited, we are seeking a highly skilled Customer Support Associate to join our team.About the RoleThis is an exciting opportunity for someone with a strong passion for customer service and financial derivatives to provide exceptional support to our users.The ideal candidate will have a Higher Diploma or above in a relevant field,...