Customer Success Associate

2 weeks ago


Hong Kong Island, Hong Kong SAR China myGwork - LGBTQ+ Business Community Full time

Team up with a diverse array of teams and elevate your skillset to champion customer journeys and craft unparalleled customer experiences.
As a Customer Success Associate in Employee Platforms, you support customers in their journey toward achieving their desired outcomes. Work closely with the Customer Success team and other cross-functional groups to ensure a seamless customer experience while gaining the skills you need to grow within your role.
Job responsibilities

  • Helps execute product adoption, expansion, and retention activities to support a healthy customer base
  • Attends and participates in regular meetings while keeping thorough notes to ensure accountability for customers
  • Investigates and resolves customer issues in a timely and efficient manner
  • Tracks and analyzes key metrics to measure customer success
  • Provides help support to customers on their queries related to technology, workplace, and HR queries

Required qualifications, capabilities, and skills

  • 2+ years of experience or equivalent expertise in customer success or a relevant domain area
  • Strong verbal and written communication skills and presentation skills
  • Comfortable using technology with a willingness to learn new technological skills, programs, and tools
  • Demonstrated analytical skills and critical thinking ability
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