Customer Success Champion

2 weeks ago


Hong Kong Island, Hong Kong SAR China myGwork - LGBTQ+ Business Community Full time

Job Overview

We are seeking a skilled and dedicated individual to join our team as a Customer Success Associate. In this role, you will have the opportunity to work closely with our diverse customer base, helping them achieve their desired outcomes.

About the Role

  • You will be responsible for executing product adoption, expansion, and retention activities to support a healthy customer base.
  • You will attend and participate in regular meetings, taking thorough notes to ensure accountability for customers.
  • You will investigate and resolve customer issues in a timely and efficient manner.
  • You will track and analyze key metrics to measure customer success.
  • You will provide help support to customers on their queries related to technology, workplace, and HR inquiries.

Required Qualifications

  • You should have at least 2 years of experience or equivalent expertise in customer success or a relevant domain area.
  • You should possess strong verbal and written communication skills and presentation skills.
  • You should be comfortable using technology with a willingness to learn new technological skills, programs, and tools.
  • You should demonstrate analytical skills and critical thinking ability.


  • Hong Kong Island, Hong Kong SAR China myGwork - LGBTQ+ Business Community Full time

    Team up with a diverse array of teams and elevate your skillset to champion customer journeys and craft unparalleled customer experiences.As a Customer Success Associate in Employee Platforms, you support customers in their journey toward achieving their desired outcomes. Work closely with the Customer Success team and other cross-functional groups to ensure...


  • Hong Kong Island, Hong Kong SAR China Sleek Full time

    What can you expect from working with usBe bold.Collaborative atmosphereKindness, one of our core values, shows in our daily work and words. We collaborate to identify the best solutions for our customers.Fast paced environmentThis doesn't mean working long hours. Less can be more; we believe in working efficiently and effectively, and having work-life...


  • Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    About the RoleWe are seeking a highly motivated individual to join our team as a Customer Experience Champion in Payment Services. This role plays a crucial part in enhancing customer relationships and supporting new product launches and marketing promotions.The successful candidate will be responsible for investigating irregular refunds, resolving cases...


  • Hong Kong Island, Hong Kong SAR China OSL Full time

    At OSL, we're seeking a skilled Retail Support Specialist to join our team. As a key member of our customer success unit, you will be responsible for handling customer inquiries from various communication channels and ensuring that our B2C support meets customer needs.ResponsibilitiesCollaborate with internal departments to resolve complex issues and enhance...


  • Hong Kong, Central and Western District, Hong Kong SAR China LinkedIn Full time

    Company Overview">At LinkedIn, we're committed to empowering professionals worldwide through our innovative products and services. Our mission is to create economic opportunities for every member of the global workforce. We believe in a culture built on trust, care, inclusion, and fun – where everyone can succeed.">Job Description">The Senior Customer...


  • Hong Kong, Central and Western District, Hong Kong SAR China LinkedIn Full time

    Company Overview">LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day.We're also committed to providing transformational...


  • Hong Kong Island, Hong Kong SAR China LinkedIn Full time

    About the RoleWe are seeking a skilled Customer Success Professional to partner with our sales teams and drive business success for our customers. The ideal candidate will have 5+ years of experience in customer success, account management, or a related field.As a Senior Account Partnership Manager, you will be responsible for ensuring that our customers...


  • Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

    Classy Wheeler Limited is a forward-thinking company that offers an exciting opportunity for a Customer Success Strategist to join our team.In this role, you will conduct customer analysis to provide insight support throughout the entire campaign process, including pre-campaign analysis, segment recommendation, and post-campaign evaluation.You will also...


  • Hong Kong Island, Hong Kong SAR China Wati Full time

    About WatiWati is a rapidly expanding SaaS platform that simplifies business communication by providing end-to-end WhatsApp API solutions to SMBs and large enterprises.We aim to empower businesses to meet their customers where they are - on WhatsApp. Backed by global investors, we're Shopify's first investment in a startup in Asia.Headquartered in Hong Kong,...


  • Hong Kong Island, Hong Kong SAR China Wati Full time

    Wati is a growing SaaS platform that provides end-to-end WhatsApp API solutions for SMBs and large enterprises. We aim to simplify business communication, helping businesses meet their customers where they are - WhatsApp.Backed by global investors such as Sequoia, DST Global, and Tiger Global, we're Shopify's first investment in a startup in Asia....


  • Hong Kong Island, Hong Kong SAR China Tag Full time

    At Tag, we're seeking a dynamic and client-focused professional to drive the adoption and retention of our technology solutions. As a trusted advisor, you'll collaborate closely with clients to understand their needs, provide technical guidance, and ensure they achieve maximum value.This role requires a deep understanding of our technology and its roadmap,...


  • Hong Kong Island, Hong Kong SAR China OSL Full time

    6 days ago Be among the first 25 applicantsResponsibilitiesHandles customer enquiries from various communication channels to ensure OSL B2C Support meets customer needs.Maintain a high level of professionalism and empathy in all customer interactions.Document and track customer interactions in CRM systems to ensure accurate records.Collaborate with other...


  • Hong Kong Island, Hong Kong SAR China Adcore (TSX: ADCO) Full time

    Direct message the job poster from Adcore (TSX: ADCO)Adcore (TSX:ADCO) is a leading global digital advertising technology company and agency. We specialize in machine learning and artificial intelligence (AI) technologies to help clients and digital agencies worldwide optimize their paid marketing campaigns. Our suite of SaaS products, Adcore Marketing...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bank of China Full time

    Job SummaryWe are seeking a Customer Service Officer to champion our one-stop personal banking services at branches. The successful candidate will deliver quality customer services through counter transactions, identify existing and prospective customers' needs of financial services, and grasp opportunities to cross-sell...


  • Hong Kong, Central and Western District, Hong Kong SAR China LinkedIn Full time

    Company OverviewLinkedIn is a professional networking platform that connects people from all over the world, enabling them to discover new opportunities, build their skills, and gain valuable insights.We are committed to creating a culture that values trust, care, inclusion, and fun, where everyone can succeed.Job DescriptionThe Senior Customer Success...


  • Hong Kong, Central and Western District, Hong Kong SAR China LinkedIn Full time

    At LinkedIn, we're committed to empowering professionals and businesses through our products and services. We're seeking a skilled Customer Success Strategist to partner with our customers and help them achieve their business objectives.The ideal candidate will have a strong understanding of customer success principles and be able to develop strategies that...


  • Hong Kong Island, Hong Kong SAR China Google Full time

    What You'll NeedTo be successful in this role, you'll need:Deep product knowledge and expertise in Google Ads.Strong communication and influencing skills to work collaboratively with internal and external stakeholders.A bachelor's degree or equivalent practical experience.2 years of experience in a project/program management, consulting, or client-facing...


  • Hong Kong Island, Hong Kong SAR China Bloombase Full time

    Information security is one of the hottest areas in IT. Bloombase is created with the mission to solve data leakage problems in data centers with a transformative approach.We are building a team of coworkers with the intelligence, the skills and the drive to be the best. If you are looking for a challenging position with a well-managed, well-funded...


  • Hong Kong, Central and Western District, Hong Kong SAR China Lululemon Athletica Part time

    Job OverviewThe Educator role is the foundation of our customer experience. As an expert in retail sales, you will engage with guests, provide top-quality product education, and speak authentically about our community and culture.Key ResponsibilitiesInteract with guests to ensure a great shopping experience.Assess guests' needs to provide customized purchase...


  • Hong Kong Island, Hong Kong SAR China Tag Full time

    Senior People & Culture Business Partner HK & TW at TagAt Tag, we bring big ideas to life. As a leading creative production and sourcing partner, we work with some of the world's biggest brands and agencies, delivering content at scale to create campaigns that are more impactful, more effective and more efficient.We believe that the combination of different...