Customer Success Manager
2 weeks ago
Direct message the job poster from Adcore (TSX: ADCO)
Adcore (TSX:ADCO) is a leading global digital advertising technology company and agency. We specialize in machine learning and artificial intelligence (AI) technologies to help clients and digital agencies worldwide optimize their paid marketing campaigns. Our suite of SaaS products, Adcore Marketing Cloud, provides digital advertisers with smart algorithm-powered automation tools, reporting, and analytics to improve online advertising effectiveness, maximize return on advertising investment, and scale up their digital campaigns. With our headquarters in Tel Aviv and global offices in Melbourne, Toronto, Hong Kong, and Shanghai, Adcore is a true global company at a very exciting juncture. Our Tel Aviv office offers an incredible buzz, annual trips abroad, team events, personal development opportunities, and performance media education as some of the perks of working with us.
About the Role:
Adcore seeks a driven and tech-savvy Customer Success Manager to enhance our dynamic tech team. Your role will entail engaging with both existing and new clients and managing various product-related aspects, from features and usability to marketing and communication. Responsibilities include managing our technology clients, providing technical support, and working with the Tech Team, Operation Team, and Sales Team to serve clients from around the world, especially in South East Asia, China, India, and the United States.
What You'll Be Doing:
- Customer Satisfaction Management: Provide exceptional customer service and ensure customer retention. Provide prompt responses via all communication channels, including emails, messengers, and online chat.
- Problem Solving: Listen to and understand key issues. Provide proper solutions and take practical problem-solving actions.
- Community Engagement: Establish and maintain long-term relationships with Adcore Clients' community. Understand the Client's background, industry, and business type to provide valuable advice for Tech Development.
- Communication: Work closely with the Tech Team, Operation Team, and Sales Team to monitor and manage each client status. Pass the right questions to the right team with high efficiency of communication.
- Technical Knowledge: Master and understand the current technical knowledge of all Adcore platforms. Familiarity with the team structure of Tech Product and related operation flows.
- KPIs and Success Metrics: Define, monitor, and optimize key performance indicators (KPIs) and success metrics crucial to our business and customers.
- Initiate Growth Opportunities: Take the initiative to identify growth opportunities for both the business and our clients.
Desired Skills and Experience:
- Bachelor's Degree
- Exceptional Communication, Analytical, and Problem-Solving Skills
- 2-4 Years of Experience in a Customer Success Role within a B2B Software Company, Preferably Working with Medium-Sized Organizations
- Experience with Google Ads and Microsoft Ads Platforms
- Knowledge of the E-commerce Sector and Digital Marketing Industry Preferred
- Proficiency in High-Level English, Both Written and Oral
- Strong Problem-Solving Skills and Methodologies
- Highly Organized with the Ability to Multitask Effectively
- Demonstrated Eagerness and Capability to Learn New Technologies
Why Join Us?
Joining Adcore means joining a culture that values collaboration, innovation, and results. We are committed to fostering an environment where individual contributions are valued and collective success is celebrated. This role offers opportunities for significant professional growth and the chance to impact the dynamic world of digital advertising directly.
Working Hours:
Full-time position: Monday to Friday
- Annual trips with the department
- Work from home once a week
- Work from abroad during short periods
- Medical Insurance
Application:
***Please attach your CV and portfolio in English along with your application. Applications without a CV will not be considered.***
Seniority levelMid-Senior level
Employment typeFull-time
Job functionAdvertising, Marketing, and Customer Service
IndustriesAdvertising Services and Marketing Services
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