Client Experience Associate
2 weeks ago
We are seeking a seasoned professional to join our team as a Client Experience Associate. In this role, you will be responsible for delivering exceptional client experiences across all aspects of the relationship.
Main Responsibilities- Manage client feedback and complaints in a proactive and coordinated approach, working closely with internal stakeholders and external partners to identify areas for improvement.
- Collaborate with key stakeholders to develop and implement training roadmaps for frontline staff, ensuring they have the necessary skills to deliver best-in-class client experiences.
- Conduct thorough investigations into client complaints, identifying root causes and implementing corrective actions to prevent future occurrences.
- Provide regular updates and reports on complaint trends, highlighting areas for improvement and recommending proactive measures to enhance customer satisfaction.
- Strong stakeholder management and negotiation skills, with the ability to build effective relationships with clients, colleagues, and external partners.
- Excellent communication and technical writing skills, with the ability to produce clear, concise reports and correspondence.
- Ability to work in a fast-paced environment, managing multiple priorities and deadlines while maintaining attention to detail.
- Possession of relevant qualifications and/or experience in a related field, such as customer service or complaint management.
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Associate, Client Experience
2 weeks ago
Hong Kong Island, Hong Kong SAR China Standard Chartered Full timeReporting to Director, Client Experience in PvB GCNA, this role is responsible to enable Front Office to deliver first-class experience for our PvB clients and prospect, across all aspects of the relationship in a proactive, coordinated, and innovative approach. This role is responsible to manage client feedback and complaints, while partnering with key...
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Associate, Client Services
2 weeks ago
Hong Kong Island, Hong Kong SAR China Third Bridge Group Limited Full timeAssociate, Client Services - Credit and Public Equities3 days ago Be among the first 25 applicantsAt Third Bridge, we're a primary research business providing professional services to Private and Public Equity Investors, Investment Consultants, Investment Managers, and more.We help those investors understand companies and the issues they face. We build and...
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Client Experience Coordinator
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China iCapital Full timeiCapital is seeking a highly skilled Client Delivery Specialist Associate to join the Data Solutions team in Hong Kong.This dynamic role will involve setting up and maintaining financial software applications, developing and strengthening client relationships, and working on special projects.The ideal candidate will possess a strong understanding of...
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Associate, Client Service
18 hours ago
Hong Kong Island, Hong Kong SAR China Third Bridge Group Limited Full timeAssociate, Client Service - Australian Market1 day ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.At Third Bridge, we're a primary research business providing professional services to Private and Public Equity Investors, Investment Consultants, Investment Managers, and more. We help those investors...
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Associate, Client Management
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Coleman Research Full timeAssociate - Client Management About Us At VISASQ/COLEMAN, we connect businesses with hard-to-find expertise through our extensive global network of subject matter experts. VISASQ/COLEMAN is a partnership formed by VisasQ Inc., Asia's leading expert network and the only publicly traded company in our field. Through VisasQ's merger with Coleman Research, a...
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Client Services Associate
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Third Bridge Group Limited Full timeThird Bridge Group Limited is a leading market research firm providing integrated solutions to top investors and business leaders. As an Associate, Client Services, you will be part of a dynamic team that helps clients make informed decisions through expert insights and analysis.Job DescriptionYou will spend most of your time on the phone tracking down...
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Client Experience Manager
24 hours ago
Hong Kong Island, Hong Kong SAR China beBee Careers Full timeJob OverviewAs a Client Experience Manager, you will be responsible for developing and managing integrated campaigns for corporate clients. This role requires a strategic partner who can help clients address business imperatives or issues with the right communications solutions. You will champion a superlative client experience, working closely with the team...
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Associate, Client Service, Tagalog Speaker, 2025
2 weeks ago
Hong Kong Island, Hong Kong SAR China Alphasights Full time6363188Hong KongLooking to start your career in a fast-paced commercial role? Seeking to have immediate personal impact with a clear career path ahead of you? If so, our Associate Program is the right choice for you.About AlphaSightsWe bring together some of the most ambitious people from around the globe to work with leading investment funds, strategy...
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Private Banking Client Services Associate
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China Standard Chartered Life and Careers Full time**Job Overview**We are seeking a highly skilled Client Services Professional to join our team at Standard Chartered Life and Careers. As an Associate, Client Services, PvB, you will play a significant role in delivering exceptional client service and support to Relationship Managers and clients.
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Experience Enhancement Associate
2 weeks ago
Hong Kong Island, Hong Kong SAR China myGwork - LGBTQ+ Business Community Full timeJoin Our TeamAs a Customer Success Associate at myGwork - LGBTQ+ Business Community, you will contribute to delivering exceptional customer experiences. This is an exciting opportunity to grow your skills and make a meaningful impact.ResponsibilitiesYou will collaborate with our diverse customer base to understand their needs and preferences.You will develop...
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Client Experience Specialist
2 weeks ago
Hong Kong Island, Hong Kong SAR China Standard Chartered Full timeThis is an exciting opportunity to join Standard Chartered and contribute to our mission of driving commerce and prosperity through our unique diversity. As a Client Experience Specialist, you'll be responsible for reviewing processes and identifying areas for improvement to enhance the Client Experience and Front Office's productivity.The ideal candidate...
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Manager, Client Experience
1 day ago
Hong Kong Island, Hong Kong SAR China Weber Shandwick Full timeManager, Client Experience (Corporate, Public Relations)Part of The Weber Shandwick Collective (TWSC), we're the earned-first global communications agency, led by world-class strategic thinkers and creative activators. We create shared and sustainable value for businesses, people, and society. We energise the right mix of talent, using the right platforms...
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Client Experience Specialist
2 weeks ago
Hong Kong Island, Hong Kong SAR China Nityo Infotech Full timeKey ResponsibilitiesAs a Service Delivery Expert at Nityo Infotech, you will be responsible for:Providing exceptional customer service to clients via phone, email, and chat channels.Responding to client inquiries in a timely and professional manner, resolving issues efficiently and effectively.Working closely with internal teams to resolve complex issues and...
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E-commerce Client Services Associate
2 weeks ago
Hong Kong Island, Hong Kong SAR China Projob21 Ltd. Full timeCustomer Care/e-commerce Associate, Global Luxury RetailAbout Our JobThis is an exciting opportunity to work for one of the world's leading luxury brands as part of their e-commerce and client services team in Shanghai.Main ResponsibilitiesFoster long-term relationships with high-end customers in GBA marketsOffer seamless and efficient services to all...
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Client Service Manager Associate
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China Ogilvy Full timeOgilvy, a WPP company, is a global agency network that ranks as the #1 global agency network for creative excellence and effectiveness by WARC. We build on a rich legacy of creating impact for brands through iconic ideas, innovating at the intersections of our advertising, public relations, relationship design, consulting, and health capabilities.About the...
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Client Management Associate
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Coleman Research Full timeJob Description OverviewThe Client Management Associate role at Coleman Research involves connecting industry experts with clients, driving their success. You will kick off your career with a comprehensive training program, designed to prepare you to independently work as an Associate as a member of our Client Management team.Key Responsibilities...
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Associate, Client Approval
2 weeks ago
Hong Kong Island, Hong Kong SAR China Standard Chartered Full timeAssociate, Client Approval & Review, PvBAccountable for the review of Private Bank account documents, SOW and related corroborations on Account Opening/Trigger Review/Client Maintenance/Static Data Changes for individual account, corporate account & Trust Account for onshore and offshore clients.Perform independent review to ensure documentations and SOW...
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Client Solutions Associate
21 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China beBee Careers Full timeJob Description:">We are seeking a highly skilled Client Delivery Specialist to join our Data Solutions team in Hong Kong. This role will involve setting up and maintaining financial software applications, assisting clients with issues, working on special projects, and performing ad-hoc tasks associated with building an innovative company.">Key...
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Associate Client Service Specialist
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Third Bridge (Hong Kong) Limited Full timeVisa Sponsorship is available to qualified Vietnamese Talents Company Description Third Bridge is a market-leading investment research firm. We provide integrated solutions for the world's top investors and business leaders to help them make smarter and faster decisions. No other company in the world provides the same holistic investment offering: our...
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Associate Client Service Specialist
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Third Bridge (Hong Kong) Limited Full timeVisa Sponsorship is available to qualified Thai Talents Company Description Third Bridge is a market-leading investment research firm. We provide integrated solutions for the world's top investors and business leaders to help them make smarter and faster decisions. No other company in the world provides the same holistic investment offering: our superpower...