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Digital Experience Manager

2 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

For US-based job applicants - If you require assistance or accommodation in completing any aspect of the application process, please contact the Cathay Pacific Americas Talent Acquisition team at:

  • DEX - Digital Experience
  • Hong Kong Special Administrative Region of China
  • Cathay Pacific
  • Application Deadline
    04 Apr 2025
Role Introduction

Reports to: Head of Digital Experience – Portfolio Manager

This role is part of our Digital Experience Department (DEX), which is dedicated to providing our customers with exceptional digital experiences that are seamlessly integrated into our brand.

As the Digital Experience Manager – Portfolio Manager, you will enhance Cathay's digital experience through effective portfolio management.

You will play a crucial role in driving strategic alignment and optimizing resources allocation through holistic management of our digital portfolio. You will also work closely with various teams to maintain portfolio roadmaps, manage dependencies, and prioritize investments to maximize value. By tracking performance metrics and facilitating portfolio planning sessions, you will provide clear insights to senior stakeholders, ensuring informed decision-making and continuous improvement in digital initiatives.

Key Responsibilities
  • Drive strategic alignment and optimize resource allocation through holistic management of the digital product portfolio
  • Maintain portfolio roadmaps, manage dependencies, and prioritize investments to maximize value
  • Track performance metrics and facilitate portfolio planning sessions to provide clear insights to senior stakeholders
  • Collaborate with business, strategy, product, product operations, and finance teams to support product management
  • Implement a value-based prioritization framework to ensure that the most impactful initiatives are prioritized and executed
  • Prepare and facilitate communications and learning sessions
  • Promote lean-agile mindset and agile principles in the company
Requirements
  • Bachelor's degree in Business, Engineering, or related field
  • Minimum 8 years of experience in portfolio management and/or relevant experience in digital product management, consulting, or related areas
  • Experienced with Product Operating Models and Agile Delivery Frameworks
  • Experienced in training, mentoring, and coaching
  • Strong analytical and problem-solving skills
  • Self-motivated, active listener, able to share ideas, takes initiative to solve problems proactively, and is willing to give extra effort to get the job done
  • Strong change agent with good interpersonal skills
  • Mobile and willing to work outside of your comfort zone
  • Proficiency in spoken and written English; Cantonese or Mandarin will be an advantage
Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

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