Customer Experience Strategist

2 weeks ago


Hong Kong Island, Hong Kong SAR China Adcore (TSX: ADCO) Full time

We're Adcore (TSX: ADCO), a leading global digital advertising technology company. Our mission is to empower businesses through cutting-edge solutions. As a Customer Experience Strategist, you'll play a vital role in shaping our client relationships and driving business growth.

About the Job:

You'll work closely with our tech team to deliver exceptional customer experiences, ensuring seamless interactions across various touchpoints. Responsibilities include managing product-related aspects, providing technical support, and collaborating with internal teams.

Key Responsibilities:
  • Customer Satisfaction Management: Provide prompt responses via all communication channels and ensure customer retention.
  • Problem Solving: Listen to key issues and provide practical solutions.
  • Community Engagement: Establish long-term relationships with Adcore Clients' community.

Requirements:

  • Bachelor's Degree
  • Exceptional Communication, Analytical, and Problem-Solving Skills
  • 2-4 Years of Experience in a Customer Success Role within a B2B Software Company
  • Experience with Google Ads and Microsoft Ads Platforms

What We Offer:

  • Full-time position: Monday to Friday
  • Annual trips with the department
  • Work from home once a week


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