Customer Experience Strategist
2 weeks ago
We're Adcore (TSX: ADCO), a leading global digital advertising technology company. Our mission is to empower businesses through cutting-edge solutions. As a Customer Experience Strategist, you'll play a vital role in shaping our client relationships and driving business growth.
About the Job:You'll work closely with our tech team to deliver exceptional customer experiences, ensuring seamless interactions across various touchpoints. Responsibilities include managing product-related aspects, providing technical support, and collaborating with internal teams.
Key Responsibilities:- Customer Satisfaction Management: Provide prompt responses via all communication channels and ensure customer retention.
- Problem Solving: Listen to key issues and provide practical solutions.
- Community Engagement: Establish long-term relationships with Adcore Clients' community.
Requirements:
- Bachelor's Degree
- Exceptional Communication, Analytical, and Problem-Solving Skills
- 2-4 Years of Experience in a Customer Success Role within a B2B Software Company
- Experience with Google Ads and Microsoft Ads Platforms
What We Offer:
- Full-time position: Monday to Friday
- Annual trips with the department
- Work from home once a week
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