Customer Journey Strategist
1 week ago
The Customer Journey Strategist will lead the development and execution of customer journey strategies at Sun Life, focusing on designing and implementing customer journeys.
Main Objectives:- Create customer-centric experiences by applying in-depth knowledge of customer lifecycle management.
- Develop and execute customer journey strategies that align with business priorities.
- Collaborate with cross-functional teams to design and implement customer journeys.
- Apply expertise in Adobe Marketo Engage and CRM systems to optimize engagement strategies.
- Expert knowledge in Adobe Marketo Engage and CRM systems.
- Broad knowledge of financial services and/or insurance industry.
- Excellent understanding of product development lifecycle.
- Strong analytical and problem-solving skills.
- Excellent communication and collaboration skills.
Sun Life is a global company that helps clients achieve lifetime financial security and live healthier lives.
We Offer:- A collaborative work environment that fosters innovation and growth.
- Career development opportunities that support your professional growth.
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Customer Journey Manager
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Customer Journey Manager
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Customer Success Strategist
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Digital Content Strategist for User Experience
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