Customer Experience Specialist

4 days ago


Hong Kong Island, Hong Kong SAR China Clarins Group Full time
Role Overview

A Customer Experience Specialist is required to lead the development of CRM programs and campaign management, ensuring database quality and performance monitoring. This role involves optimizing current CRM reporting, focusing on ROI, and sharing insights with all functions.

The ideal candidate will have 8 years of experience in CRM competency, with skills in using Adobe Campaign and Google Analytics. They will be able to analyse metrics and adapt strategies based on industry trends, as well as implement innovative solutions to tailor customer interactions.



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