Customer Experience Lead

About Hang Seng Bank LimitedHang Seng Bank Limited is a leading financial institution in Hong Kong, committed to service excellence and dedicated to providing best-in-class products and services to its customers.Our Commitment to ExcellenceWe strive to attract high-calibre talent by offering a dynamic working environment, good career development...

Role OverviewA Customer Experience Specialist is required to lead the development of CRM programs and campaign management, ensuring database quality and performance monitoring. This role involves optimizing current CRM reporting, focusing on ROI, and sharing insights with all functions.The ideal candidate will have 8 years of experience in CRM competency,...

Customer Care/e-commerce Associate, Global Luxury RetailAbout Our RoleWe are seeking a skilled Customer Experience Professional to join our e-commerce and client services team based in Shanghai. This is an exciting opportunity to represent one of the world's leading luxury brands.Key ResponsibilitiesDeliver exceptional customer service to VIP clients in the...

Key ResponsibilitiesCustomer Service Policy Development: Formulate and improve customer service policies for ToC customers, ensuring alignment with market dynamics and customer needs.Service Process Optimization: Optimize service processes and customer experience design for ToC business, identifying areas for improvement and implementing changes.Customer...

About Classy Wheeler LimitedWe are a high-end luxury retail group carrying over a hundred brands in fashion & beauty.Job OverviewThis role will be responsible for developing and executing strategic customer communications plans to support key drivers and marketing programs, driving traffic and sales both in-store and online.Key ResponsibilitiesDevelop...

Company OverviewAspire Lifestyles is a leading premium concierge and affluent service provider, helping companies and top brands build strong customer relationships.Job SummaryWe are seeking a highly skilled Luxury Service Representative to join our team. The ideal candidate will have excellent communication and customer service skills, as well as experience...

A Day in the Life of a Floor ManagerAs a Floor Manager at COS, you'll play a pivotal role in shaping the customer experience. Your day will be filled with opportunities to inspire, motivate, and guide your team to deliver exceptional service. You'll be responsible for driving sales growth, analysing sales data, and collaborating with the store manager to...

About UsSands China is a leading integrated resort developer, owner, and operator in Macau. We are committed to delivering exceptional experiences for our guests and employees alike.We are currently seeking a highly skilled and motivated Customer Service Executive to join our team. The successful candidate will be responsible for providing exceptional...

Job SummaryAspire Lifestyles, a leading premium concierge and affluent service provider, seeks a Customer Experience Specialist to join our team. This role involves developing strong relationships with customers, providing innovative solutions, and promoting clients' brand promise.Key Responsibilities:Build trust with customers through effective...

Company Overview:Merkle, a leading customer experience transformation partner to Fortune 1000 companies, is dedicated to enhancing brand loyalty and competitive advantage through exceptional customer experiences. With a global workforce exceeding 14,000 professionals, Merkle drives hyper-personalization and digital transformation for clients across multiple...

About Regnology Group GmbHRegnology Group GmbH is a market-leading SaaS company that enables customers to achieve success through innovative solutions.

We are looking for a seasoned professional to lead our customer service team in the payment industry. As a key member of our organization, you will be responsible for developing and implementing strategies to deliver exceptional customer experiences. Your expertise in customer service management will be instrumental in driving business growth and...

Job DescriptionWe are seeking a talented Digital Innovation and Growth Manager to join our BOC Group Life Assurance Company Limited team. As a key member, you will be responsible for driving business impact through engagement activities, communication materials, and strong network building. This is an exciting opportunity to leverage your expertise in...

Ogilvy celebrates its people. Fully. Enthusiastically. Unhesitatingly. We'll empower you with the tools you'll need to succeed.About the RoleWe're looking for a Project Manager to help drive the adoption and enablement of customer's investment in their MarTech platform and manage day-to-day operational aspects of project scopes.Job Description:OverviewThe...

About UsWe're an international bank with a purpose to drive commerce and prosperity through our unique diversity. Our brand promise is to be here for good, achieved by how we each live our valued behaviours.We value difference and advocate inclusion. Our employees are passionate about making a positive difference for our clients, communities, and each...

Key ResponsibilitiesDeliver exceptional customer service by anticipating and meeting the needs of our passengers.Maintain the cleanliness and organization of the lounge area, including restocking service counters and ensuring seating areas are tidy.Conduct quality control and quality audit activities to ensure our standards are consistently met.Support your...

About This RoleHermès is seeking a Senior Customer Experience Executive to join our team. As a key member of our luxury retail team, you will be responsible for planning and executing customer experience omnichannel strategies to build 360-degree joyful customer experiences.Responsibilities:Develop and implement customer experience plans that align with the...

Crypto.com is a leading digital asset exchange that requires a skilled Crm MarTech Project Manager to oversee the implementation of customer data platforms (CDP) across retention, acquisition, experimentation, and data visualization tools. The successful candidate will work closely with cross-functional teams to enhance customer experience and retention...

At Bank Of China (Hong Kong) Limited, we are seeking a Customer Service Specialist to join our team.About the RoleThis role is responsible for providing exceptional customer service to meet and exceed customer expectations.Main ResponsibilitiesGreet customers in a timely and friendly manner, assist with inquiries, and promote a positive customer...

Job DescriptionWe are seeking a skilled professional to join our team as a CUSTOMER EXPERIENCE MANAGER. As a key member of our organization, you will play a vital role in delivering exceptional service to our clients and stakeholders.Your primary responsibility will be to handle client enquiries and requests in a timely and professional manner. This will...