Customer Experience Optimization Lead

About Hang Seng Bank LimitedHang Seng Bank Limited is a leading financial institution in Hong Kong, committed to service excellence and dedicated to providing best-in-class products and services to its customers.Our Commitment to ExcellenceWe strive to attract high-calibre talent by offering a dynamic working environment, good career development...

Company Overview:Merkle, a leading customer experience transformation partner to Fortune 1000 companies, is dedicated to enhancing brand loyalty and competitive advantage through exceptional customer experiences. With a global workforce exceeding 14,000 professionals, Merkle drives hyper-personalization and digital transformation for clients across multiple...

Job DescriptionWe are seeking a highly motivated and passionate Client Relationship Management (CRM) Intern to join our Global CRM Engagement team. This is an exciting opportunity to gain hands-on experience in customer journeys, digital product, and content design across CRM channels leveraging data insights.This role involves working closely and...

About UsCathay Pacific Airways Limited is a world-class airline that has been providing exceptional service for decades. With a commitment to innovation and excellence, we strive to create unforgettable travel experiences for our customers.We believe in pushing boundaries and exploring new possibilities to stay ahead of the curve. By embracing technology and...

**Company Overview**The Edge Partnership - The Edge in Asia is a global financial institution with a strong focus on business process optimization and tech-driven strategies. Our client is looking for an experienced professional to lead the financial process optimization efforts and develop programs to improve data management and reporting.

Company OverviewAspire Lifestyles is a leading premium concierge and affluent service provider, helping companies and top brands build strong customer relationships.Job SummaryWe are seeking a highly skilled Luxury Service Representative to join our team. The ideal candidate will have excellent communication and customer service skills, as well as experience...

A Day in the Life of a Floor ManagerAs a Floor Manager at COS, you'll play a pivotal role in shaping the customer experience. Your day will be filled with opportunities to inspire, motivate, and guide your team to deliver exceptional service. You'll be responsible for driving sales growth, analysing sales data, and collaborating with the store manager to...

Job SummaryAspire Lifestyles, a leading premium concierge and affluent service provider, seeks a Customer Experience Specialist to join our team. This role involves developing strong relationships with customers, providing innovative solutions, and promoting clients' brand promise.Key Responsibilities:Build trust with customers through effective...

About Regnology Group GmbHRegnology Group GmbH is a market-leading SaaS company that enables customers to achieve success through innovative solutions.

Key Responsibilities:The Inbound Logistics Global Origin team is seeking a skilled logistics professional to oversee the transportation of goods from manufacturing factories in Asia and EMEA to distribution centers worldwide. Key responsibilities include developing and implementing strategies to optimize freight lead times, improving on-time performance, and...

Job DescriptionWe are seeking a talented Digital Innovation and Growth Manager to join our BOC Group Life Assurance Company Limited team. As a key member, you will be responsible for driving business impact through engagement activities, communication materials, and strong network building. This is an exciting opportunity to leverage your expertise in...

We are looking for a seasoned professional to lead our customer service team in the payment industry. As a key member of our organization, you will be responsible for developing and implementing strategies to deliver exceptional customer experiences. Your expertise in customer service management will be instrumental in driving business growth and...

Ogilvy celebrates its people. Fully. Enthusiastically. Unhesitatingly. We'll empower you with the tools you'll need to succeed.About the RoleWe're looking for a Project Manager to help drive the adoption and enablement of customer's investment in their MarTech platform and manage day-to-day operational aspects of project scopes.Job Description:OverviewThe...

BioMetallica is a deep tech startup based in Hong Kong SAR, pioneering the development of eco-friendly biorecovery technology for the precious metals recycling industry.We have established strong partnerships with leading institutions, underscoring our commitment to sustainable development and innovation.About the RoleWe are looking for a highly skilled...

About This RoleHermès is seeking a Senior Customer Experience Executive to join our team. As a key member of our luxury retail team, you will be responsible for planning and executing customer experience omnichannel strategies to build 360-degree joyful customer experiences.Responsibilities:Develop and implement customer experience plans that align with the...

Job DescriptionWe are seeking a skilled professional to join our team as a CUSTOMER EXPERIENCE MANAGER. As a key member of our organization, you will play a vital role in delivering exceptional service to our clients and stakeholders.Your primary responsibility will be to handle client enquiries and requests in a timely and professional manner. This will...

Crypto.com is a leading digital asset exchange that requires a skilled Crm MarTech Project Manager to oversee the implementation of customer data platforms (CDP) across retention, acquisition, experimentation, and data visualization tools. The successful candidate will work closely with cross-functional teams to enhance customer experience and retention...

At Bank Of China (Hong Kong) Limited, we are seeking a Customer Service Specialist to join our team.About the RoleThis role is responsible for providing exceptional customer service to meet and exceed customer expectations.Main ResponsibilitiesGreet customers in a timely and friendly manner, assist with inquiries, and promote a positive customer...

About the RoleWe are seeking a highly skilled Digital Telecommunications Specialist to join our team at Classy Wheeler Limited. This role will play a crucial part in leading our network quality assurance efforts, focusing on 4G/5G technologies. The ideal candidate will have extensive experience in the mobile network industry and be well-versed in data...

Job SummaryThe Customer Experience Specialist role at Lululemon Athletica is designed to provide exceptional customer service, educate guests on our products, and foster a positive store experience. As a key member of our sales team, you will be responsible for engaging with customers, building relationships, and driving sales growth.