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Innovation and Customer Experience Lead
2 weeks ago
We are seeking a talented Digital Innovation and Growth Manager to join our BOC Group Life Assurance Company Limited team. As a key member, you will be responsible for driving business impact through engagement activities, communication materials, and strong network building. This is an exciting opportunity to leverage your expertise in digital innovation and growth to drive business success.
Key Job Responsibilities
- Develop and execute engagement strategies with Agency Channel and Bank to promote our loyalty program.
- Create high-quality communication materials, including social media posts, In-app content, Program T&Cs.
- Foster strong relationships with wellness partners, business partners, and internal departments.
- Handle customer inquiries and fulfillments related to engagement programs.
Requirements
- Bachelor's degree in Marketing, Business Information System, Communications, or a related field.
- A minimum of 6 years' relevant experience, preferably in the financial services industry.
- Creative problem-solving skills, always looking for new opportunities to achieve business goals.
- Detail-oriented and capable of working independently and under pressure.
- Excellent communication, interpersonal, analytical, and project management skills.
- Proficiency in both English and Chinese languages.
- A sense of ownership and a servicing mindset to ensure efficient and effective outcomes.
What We Offer
- A competitive remuneration package.
- Excellent training and development opportunities.
- A 5-day work week.
