Digital Innovation Lead
7 days ago
Digital Innovation Lead Job Description
We are seeking an experienced Digital Innovation Lead to join our team at BOC Group Life Assurance Company Limited.
About the Role:
This is an exciting opportunity to lead digital innovation and growth initiatives across various departments, driving business impact and customer loyalty.
Key Responsibilities:
- Lead Digital Innovation Initiatives: Drive digital innovation and growth initiatives to improve customer experience, increase sales, and enhance business efficiency.
- Develop Analytics Reports: Collaborate with cross-functional teams to develop analytics reports with actionable insights and recommendations on customer segmentation and campaign performance.
- Manage Data Analytics Framework: Assist in managing the overall data analytics framework to drive customer loyalty and increase sales.
- Work with Cross-Functional Teams: Work with cross-functional teams to develop and implement successful data insights, drive business growth, and improve customer experience.
- Participate in GenAI Development: Participate in GenAI development, work with internal/external IT partners for deployment, and hands-on coding on RAG framework (e.g. LangChain).
Requirements:
- Bachelor's Degree: Bachelor's degree in statistics, mathematics, information management, or analytics areas.
- Experience: At least 4 years of experience in data analytics and CRM background.
- Technical Skills: Proficiency in SQL and Python is a must. Understanding of Agentic RAG and hands-on coding experience is highly preferred.
- Business Acumen: Strong business acumen, analytical skills, numerical sense, and ability to work independently with attention to detail.
- Client Engagement: Client (including internal clients) engagement experience is strongly required.
- Data Pipeline and Modeling: Knowledge in data pipeline and data modeling is highly preferred.
- FS Industry Experience: Experience in leading development projects in the FS industry is preferred.
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