Digital Innovation Experience Designer
2 weeks ago
We are seeking a skilled Digital Innovation Experience Designer to join our team at Bank Of China (Hong Kong) Limited.
Main ResponsibilitiesAs a Digital Innovation Experience Designer, you will be responsible for developing innovative business models by adopting cutting-edge technology, enhancing customer journeys and experiences. You will stay up-to-date with the latest FinTech trends globally, researching and creating feasible solutions to meet our customers' evolving needs.
You will collect and analyze customer feedback, designing user-friendly and intuitive UX/UI for our digital platforms using an agile approach. Additionally, you will assist in formulating system requirements and conducting User Acceptance Testing (UAT) to ensure exceptional customer experiences.
Your role will also involve monitoring and analyzing customer satisfaction levels, providing optimization suggestions to further improve our services.
Requirements- Bachelor's degree or above in a relevant field such as eCommerce, Innovative Technology, Business Administration, Information Technology, or related disciplines.
- At least 2 years of experience in a similar role.
- Demonstrated ability to think innovatively and outside the box.
- Excellent collaboration and communication skills, with the ability to maintain strong relationships with internal and external stakeholders.
- Strong sense of responsibility and willingness to take on new challenges.
- Proficiency in Figma and Microsoft Office software, with experience in Chinese input.
As a member of our team, you can expect a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.
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