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Global Customer Experience Leader
1 week ago
We are looking for a seasoned professional to lead our customer service team in the payment industry. As a key member of our organization, you will be responsible for developing and implementing strategies to deliver exceptional customer experiences. Your expertise in customer service management will be instrumental in driving business growth and success.
Responsibilities- Lead and manage a global customer service team, ensuring alignment with company goals and delivering exceptional service.
- Design and implement training programs for customer service representatives, focusing on product knowledge, customer interaction skills, and problem-solving techniques.
- Oversee the build-up and maintenance of a customer service database to track customer interactions, feedback, and service performance metrics.
- Establish and track key performance indicators (KPIs) to evaluate team performance, customer satisfaction, and service efficiency.
- Identify areas for improvement in customer service processes and implement best practices to enhance service delivery.
Educational Background: Bachelor's degree in Business Administration, Management, or a related field.
Professional Experience: Minimum 5 years of experience in customer service management, preferably in the payment or financial services industry.
