Head of Customer Experience

Company OverviewThe Bank of China is committed to delivering exceptional service experiences that meet the evolving needs of our customers. Our goal is to foster a customer-centric culture that drives business growth and profitability.Job SummaryThis is an exciting opportunity for a skilled Quality Assurance professional to join our team and shape our...

About the RoleWe are seeking a dedicated and customer-focused individual to join our team as a Customer Experience Specialist. In this role, you will be responsible for providing exceptional customer service through various channels, including counter services, phone calls, and email.Key ResponsibilitiesDeliver quality customer experiences by responding...

Head of Customer Operations page is loadedHead of Customer OperationsApply locations Hong Kong - Taikoo Shing (Group Office) time type Full time posted on Posted 2 Days Ago time left to apply End Date: June 30, 2025 (30+ days left to apply) job requisition id R-0022332About FWD GroupFWD Group is a pan-Asian life and health insurance business with more than...

Some careers have more impact than others. If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Customer Value...

About This RoleWe are seeking a skilled Customer Service Officer to join our team at Bank Of China (Hong Kong) Limited.This is an exciting opportunity to deliver quality customer services through counter transactions, support back-end branch operations, and handle daily cash handling tasks, including cash receipting, depositing, transferring, and payment...

Job DescriptionAbout TaiKang (Hong Kong) Preparatory OfficeWe are a leading organization dedicated to delivering exceptional customer experiences in the life insurance industry.Senior Manager Job SummaryWe seek an experienced Senior Manager to join our team, responsible for driving initiatives to uplift operations efficiency and customer experience.The ideal...

Job OverviewThe Bank of Communications (Hong Kong) Limited is seeking a seasoned professional to assume the role of Deputy Manager, Customer Experience. This key position will play a pivotal part in enhancing customer satisfaction through efficient complaint resolution and quality improvement initiatives. About the Role As Deputy Manager, Customer...

About Classy Wheeler LimitedWe are a high-end luxury retail group carrying over a hundred brands in fashion & beauty.Job OverviewThis role will be responsible for developing and executing strategic customer communications plans to support key drivers and marketing programs, driving traffic and sales both in-store and online.Key ResponsibilitiesDevelop...

Job Responsibilities: Handle customer complaints and feedback in adherence to internal and regulatory requirements Carry out investigation and follow up actions to solve the issues in a timely and professional manner, as well as recommend ways to improve service quality and customer experience Minimum Requirements: Degree holder or above or equivalent...

Customer Care/e-commerce Associate, Global Luxury RetailAbout Our RoleWe are seeking a skilled Customer Experience Professional to join our e-commerce and client services team based in Shanghai. This is an exciting opportunity to represent one of the world's leading luxury brands.Key ResponsibilitiesDeliver exceptional customer service to VIP clients in the...

Company OverviewThe Board of Management of The Chinese Permanent Cemeteries is a prestigious organization dedicated to providing exceptional service to our clients and members of the public.

Career Opportunity - Customer Experience CoordinatorThe Langham, Hong Kong is seeking a highly skilled and experienced Customer Experience Coordinator to join our team. As a key member of our Concierge team, you will play a crucial role in delivering exceptional guest experiences.Your Key Responsibilities:Coordinate and implement customer experience...

Head of Customer Operations page is loaded Head of Customer Operations Apply locations Hong Kong - Taikoo Shing (Group Office) time type Full time posted on Posted 2 Days Ago time left to apply End Date: June 30, 2025 (30+ days left to apply) job requisition id R-0022332 About FWD Group FWD Group is a pan-Asian life and health insurance business with more...

Role OverviewA Customer Experience Specialist is required to lead the development of CRM programs and campaign management, ensuring database quality and performance monitoring. This role involves optimizing current CRM reporting, focusing on ROI, and sharing insights with all functions.The ideal candidate will have 8 years of experience in CRM competency,...

Job OverviewWe are seeking a highly skilled Customer Services Manager to lead our team in providing exceptional service to our clients. The ideal candidate will have a strong background in customer service, excellent leadership skills, and the ability to motivate staff.Key ResponsibilitiesLead the Customer Service Team in ensuring efficient and quality...

Your Mission:You will be the key architect in shaping our retail banking product roadmap, leveraging market research and customer insights to inform your decisions. With a strong understanding of regulatory frameworks and risk management, you will ensure compliance and operational efficiency.

As an Operations and Service Manager at HSBC, you will have the opportunity to make a real impact on our customers' lives. You will be responsible for managing and processing servicing requests for HSBC customers, using your knowledge of products, processes, and procedures to address customer needs.About Our TeamWe are a dynamic and supportive team that is...

Do you have a passion for delivering world-class customer experiences?About Our CompanyClassy Wheeler Limited is a prominent player in Hong Kong's IT and telecoms sectors.Job Details:Maintain the overall stability of our IT systems and networks.Supply premium technical assistance to both internal personnel and external clients.Conduct regular inspections to...

Compliance OperationsThe role of Senior FCC Customer Review Manager involves managing various aspects of compliance operations, including regular customer reviews and trigger event reviews for all AML risk levels.Key Responsibilities:Perform regular customer review and trigger event review for all AML risk levels.Act as a checker for regular review and...

About This RoleHermès is seeking a Senior Customer Experience Executive to join our team. As a key member of our luxury retail team, you will be responsible for planning and executing customer experience omnichannel strategies to build 360-degree joyful customer experiences.Responsibilities:Develop and implement customer experience plans that align with the...