Customer Service Associate

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Wonder Full time

At Wonder, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate. As a key member of our contact center, you will play a vital role in providing exceptional service to our customers.

Job Description

We are looking for an individual who is passionate about delivering outstanding customer experiences. As a Customer Service Associate, your primary responsibility will be to respond to customer inquiries via phone, email, and in-person. You will provide accurate information about our products and services, handle customer complaints and resolve issues in a timely manner, process orders, returns, and exchanges, and maintain and update customer records in our database.

Required Skills and Qualifications
  • High school diploma or equivalent
  • Previous experience in customer service or a related field
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities
  • Proficiency in using customer service software and databases
  • Ability to work in a fast-paced environment
Benefits
  • Competitive base package
  • Opportunity to take full ownership of a vertical
  • Flat and open work culture
  • International team environment
  • Group medical insurance
  • Birthday leave


  • Hong Kong, Central and Western District, Hong Kong SAR China Air Charter Service Part time

    Our company, Air Charter Service, is a leading charter provider that delivers exceptional experiences to our clients.We are seeking an enthusiastic individual to join our team as a Telemarketing Specialist. As a key member of our sales team, you will be responsible for promoting our services to potential customers through warm calls and other marketing...


  • Hong Kong, Central and Western District, Hong Kong SAR China International Executive Service Corps Full time

    Officer, Customer Services (Phone Banking - General Banking) Post Date 05/09/2024 Division Retail Banking Department/Branch Direct Channels Responsible for answering customer enquiries, handling personal & corporate customers' instructions/complaints and acquiring business through multiple channels, including but not limited to inbound phone banking,...


  • Hong Kong, Central and Western District, Hong Kong SAR China International Executive Service Corps Full time

    Job Summary: We are seeking a highly motivated and organized Senior Officer to provide administrative support to our marketing teams related to customer service. About the Role: The successful candidate will be responsible for handling deposit creation & rollover, account opening, conducting company searches, AML checking as well as handling customer...


  • Hong Kong, Central and Western District, Hong Kong SAR China International Executive Service Corps Full time

    Job Overview:We are seeking a highly skilled and experienced Customer Service Representative to join our team at International Executive Service Corps. As a key member of our Direct Channels division, you will be responsible for delivering exceptional customer service and support to our clients through various channels.Main Responsibilities:Provide prompt...


  • Hong Kong, Central and Western District, Hong Kong SAR China Avature Full time

    Avature is seeking a Customer Support Associate to join our Customer Financial Services department in Hong Kong. In this role, you'll be responsible for ensuring the collection of aged receivables and timely application of payments. You'll also work with internal departments to answer client queries and bring them to a resolution.The ideal candidate will...


  • Hong Kong, Central and Western District, Hong Kong SAR China Abercrombie & Fitch Co. Full time

    Join Our Team!Are you passionate about delivering exceptional customer service and creating memorable shopping experiences? Do you thrive in a fast-paced environment and enjoy working collaboratively with others? As a Brand Representative with Abercrombie & Fitch Co., you will play a critical role in driving business results and exceeding customer...


  • Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Cultural District Authority Part time

    We are seeking a highly motivated Customer Experience Associate to join our team at the West Kowloon Cultural District Authority.About the Role:As a Customer Experience Associate, you will be responsible for delivering exceptional customer service in our member's lounge;You will handle customer inquiries and complaints, ensuring that all issues are resolved...


  • Hong Kong, Central and Western District, Hong Kong SAR China International Executive Service Corps Full time

    About the Role:We are seeking a motivated and results-driven Banking Customer Support Specialist to join our Retail Banking division. As a key member of our team, you will be responsible for delivering exceptional customer service and support through multiple channels.Key Responsibilities:Deliver consistent quality services, handle customer...


  • Hong Kong, Central and Western District, Hong Kong SAR China International Executive Service Corps Full time

    International Executive Service Corps is recruiting a Customer Service Coordinator - Loan Business to provide end-to-end support to our Telemarketing and Direct Sales Teams.Job Description:The successful candidate will be responsible for delivering customer-centric services, managing customer interactions, and driving business growth through effective...


  • Hong Kong, Central and Western District, Hong Kong SAR China International Executive Service Corps Full time

    VIP Banking Associate (VIP Services focus) Post Date 11/06/2024 Division Retail Banking Department/Branch Branch To provide excellent service to VIP banking customers to satisfy customers' wealth management needs through proactive business solicitation and relationship building Main Responsibilities: Introduce, demonstrate and cross-sell mainly for...


  • Hong Kong, Central and Western District, Hong Kong SAR China OCBC Full time

    Job DescriptionWe are seeking a skilled and experienced Customer Service Manager to join our team at OCBC. The ideal candidate will have a strong background in customer service, with a focus on delivering exceptional experiences for our customers.Key Responsibilities:Handle inbound and outbound calls or chats from banking and credit card customers.Deliver...


  • Hong Kong, Central and Western District, Hong Kong SAR China RedotPay Full time

    We are seeking an experienced Customer Service Manager to lead our customer service team in Global, with a focus on the global payment industry. The ideal candidate will have a strong background in customer service management and will be responsible for ensuring high-quality service delivery, team training, and the development of a comprehensive customer...


  • Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Bank Full time

    Responsible to handle customer enquiries, feedbacks and instructions through multi-channels (including but not limited to hotline, email, social media) from local SME customer and cross-border SME customer. Acquire SME business by inbound tag-on or outbound tele-marketing. Deliver consistent quality services to maintain the image of professionalism. Main...


  • Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Bank Full time

    Officer, Customer Services (Phone Banking - General Banking) Responsible for answering customer enquiries, handling personal & corporate customers' instructions/complaints and acquire business through multiple channels, including but not limited to inbound phone banking, eBanking, Mobile Banking, ATM, email & social media presence. Deliver consistent quality...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    About UsHang Seng Bank Limited is a leading bank in Hong Kong, dedicated to delivering exceptional service and innovative financial solutions. Our commitment to excellence has earned us a reputation as a trusted partner for individuals, businesses, and the community.Salary and BenefitsWe offer a competitive salary package, including attractive basic pay,...


  • Hong Kong, Central and Western District, Hong Kong SAR China The HKIP Full time

    Job DescriptionThe HKIP is looking for a highly motivated and talented Client Services Associate to join our team in Hong Kong. In this role, you will be responsible for providing exceptional client service and support to our Korean and international clients.ResponsibilitiesProvide primary point of contact for assigned clients, building strong relationships...


  • Hong Kong, Central and Western District, Hong Kong SAR China myGwork - LGBTQ+ Business Community Full time

    Team up with a diverse array of teams and elevate your skillset to champion customer journeys and craft unparalleled customer experiences.As a Customer Success Associate in Employee Platforms, you support customers in their journey toward achieving their desired outcomes. Work closely with the Customer Success team and other cross-functional groups to ensure...


  • Hong Kong, Central and Western District, Hong Kong SAR China Computer And Technologies Holdings Limited Full time

    Key ResponsibilitiesRespond to customers' technical inquiries and provide timely solutions to their issues.Collaborate with the development team to resolve complex problems and implement new features.Maintain accurate records of support incidents and generate regular reports.Develop and execute test cases to ensure the quality of our systems.


  • Hong Kong, Central and Western District, Hong Kong SAR China International Executive Service Corps Full time

    About the PositionWe are seeking a highly skilled Risk Management Associate to join our team at International Executive Service Corps. As an Operations Manager Assistant, you will play a crucial role in ensuring that all DCD operation processes are fully compliant with regulations and standards set by the Bank and regulator.As a key member of our team, you...


  • Hong Kong, Central and Western District, Hong Kong SAR China OCBC Full time

    Assistant Manager, Customer Service (Telephone Servicing) 1 day ago Be among the first 25 applicants Handle inbound and outbound calls or Chats from Banking and Credit Card customers on a shift basis. Deliver good customer service and understand customer's needs. Identify process improvement areas to enhance customer experience. Support the department to...