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Customer Service Ambassador

1 week ago

Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

About Us

Hang Seng Bank Limited is a leading bank in Hong Kong, dedicated to delivering exceptional service and innovative financial solutions. Our commitment to excellence has earned us a reputation as a trusted partner for individuals, businesses, and the community.

Salary and Benefits

We offer a competitive salary package, including attractive basic pay, monthly counter service allowance, and various benefits such as healthcare insurance coverage, retirement benefit scheme, and employee share purchase plan.

Job Description

As a Branch Service Executive I (C), you will play a vital role in providing quality service through efficient and customer-friendly counter transactions, supporting excellent service delivery, and ensuring remarkable customer experience.

Key Responsibilities

  • Provide timely and accurate banking services and solutions by understanding customer needs and making appropriate referrals.
  • Support branch operations & services and adhere to relevant guidelines and procedures.
  • Promote e-service registration and improve penetration, and deliver Multi-Channel Engagement.
  • Be a change agent to drive business and servicing model transformation.

Requirements

To succeed in this role, you should possess:

  • Associate degree / Higher diploma holder; or HKCEE / HKDSE (with at least five subjects at Grade E / Level 2 / "Attained" or above including Chinese, English and Mathematics) plus work experience; or less academically qualified candidates with relevant work experience will also be considered.
  • Strong service orientation with good interpersonal and communication skills.
  • Self-motivated, attentive to detail, eager to learn with positive attitude.
  • Strong level of customer centricity with change mind-set to cope with the on-going business transformation.
  • Proficient in both English and Chinese, with ability to communicate in Putonghua an advantage.