Customer Service Ambassador
2 days ago
Lululemon Athletica is a performance apparel company dedicated to creating transformational products and experiences that support people in moving, growing, connecting, and being well. Our success is driven by innovative product development, emphasis on stores, commitment to our people, and the connections we make in every community.
Job DescriptionThe Sales and Education Representative role is fundamental to our organization's success. This individual will be responsible for creating world-class customer service in our retail stores, engaging with guests, sharing product education, and speaking authentically about our community and culture.
Key Responsibilities:
- Interact with guests to ensure a positive experience
- Assess guests' needs to provide customized purchase and return solutions
- Provide technical product education by articulating the value and benefit of the product
- Facilitate a seamless end-to-end guest experience by conducting accurate and timely transactions
- Dynamically provide coverage on the floor to engage with guests
- Receive guest feedback and partner with store leadership to take appropriate action
- Inform guests of local community programs and execute local initiatives
Requirements and Qualifications
- High School or equivalent diploma
- Legally eligible to work in the jurisdiction of the assigned store
- Willingness to work a flexible schedule
- Ability to move through a store for most of a shift
- Will to work as part of a team and independently
Benefits
We invest in the whole person – body, mind, spirit. Our total rewards program supports you in achieving your goals. In addition to competitive pay and a team-based bonus, we offer paid time off, generous employee discounts, fitness classes, and personal development programs.
Working at Lululemon AthleticaWe are committed to creating a respectful and inclusive team environment where everyone feels valued and supported. If you are enthusiastic about delivering exceptional customer service and share our values, we encourage you to apply.
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