Customer Service Ambassador

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Bank of Communications (Hong Kong) Limited Full time

Responsibilities:

  • Introduce digital banking services to customers in bank hall.
  • Enhance digital customer services experience and collect customer feedback/suggestions for improvement.
  • Handle customers' inquiries and escalate when appropriate according to supervisor's guidance.
  • Support branch administrative and operational duties as required.

Minimum Requirements:

  • Secondary education or above.
  • Minimum 1 year's customer service experience.
  • Digital savvy and familiar with using smartphones and apps.
  • Good command of spoken English, Chinese, and Putonghua.
  • Good interpersonal and communication skills.
  • ECF achievement is a definite advantage.
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