Customer Delight Ambassador

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

About the Role

We are seeking a highly skilled and enthusiastic individual to join our team as a Lounge Ambassador. In this role, you will be responsible for delivering exceptional customer experiences and creating memorable moments for our guests.

Main Responsibilities

  • Provide outstanding customer service, ensuring every interaction meets the highest standards.
  • Build strong relationships with customers through effective communication and rapport-building.
  • Anticipate and address customer needs, offering personalized assistance and solutions.
  • Maintain a clean and welcoming lounge environment, including restocking service counters and addressing any issues promptly.
  • Conduct quality control checks to identify areas for improvement and implement changes to enhance the customer experience.
  • Develop and deliver training programs for new employees, sharing best practices and company standards to ensure consistent delivery of high-quality service.
  • Collaborate with Supervisors to achieve business objectives and drive continuous improvement in the lounge operation.


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