Product Strategist

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Zeal Holdings Limited Full time

Job Overview

We are seeking an experienced Customer Service Product Lead to join our team at Zeal Holdings Limited. The ideal candidate will have a proven track record in developing and implementing online and AI-driven customer service products.

Main Responsibilities:

  • Develop and Implement Product Strategies
    • Design comprehensive product solutions that incorporate online customer service, AI support, and innovative service features.
    • Ensure product design includes a variety of functionalities to improve user engagement and satisfaction.
  • Lead Market Analysis and User Insights
    • Conduct market research to analyze customer needs and competitive landscapes, supporting informed product decisions.
    • Utilize data analysis tools to monitor product performance and customer satisfaction, suggesting improvements based on insights.
  • Collaborate with Technical Teams
    • Work closely with the technical team to ensure the timely delivery of customer service products based on market demands.
    • Coordinate with the development team throughout the product lifecycle to address technical challenges and adapt to changing requirements.

Requirements

  • Over 5 years of product management experience, focusing on customer service solutions and technologies.
  • Proven track record in developing and implementing online and AI-driven customer service products.
  • Must be familiar with online customer service platforms and AI customer support tools.
  • Strong background in customer experience design, with the ability to create solutions that enhance user satisfaction.
  • Excellent grasp of product design principles, including user experience, features, and system architecture.
  • Strong project management skills to oversee the entire product development process from concept to launch.
  • Proficient in Chinese and English, with excellent written and verbal communication skills.
  • Innovative thinker capable of identifying market opportunities and proposing effective customer service solutions.
  • Ability to work in a fast-paced, collaborative environment and adapt to changing market and business needs.


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