Venue Experience Lead
2 days ago
Job Profile:
The Venue Experience Lead at Kai Tak Sports Park will be responsible for leading the beverage service team to deliver exceptional customer experiences at The Champion, a premier sports bar and entertainment venue. This role requires a highly skilled and experienced professional who can manage teams, drive business growth, and foster a positive work culture.
About the Role:
- Lead the beverage service team to deliver exceptional customer experiences, ensuring high levels of customer satisfaction and loyalty.
- Develop and implement training programs for beverage service staff, focusing on service standards, product knowledge, and customer engagement.
- Manage overall beverage service operations during events and peak periods, including stock management, inventory checks, and supplier coordination.
- Collaborate with the food and beverage team to develop special promotions, themed events, and beverage pairing options.
- Be responsible for all major sports programming on TV and its marketing, including Soccer, Rugby, F-1, Golf, Darts, and Tennis.
- Coordinate beverage requirements for specific events in the stadium, ensuring adequate staffing and supplies.
- Candidates should have formal education and working experience in bar management, hospitality, or a related field, with a minimum of 5 years of relevant experience in managing and operating large bars with entertainment components.
- Candidates should also possess strong leadership and team management skills, excellent communication and interpersonal skills, and the ability to handle multiple priorities simultaneously.
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