Senior Visitor Experience Coordinator, M+ Museum

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Cultural District Authority Full time
Job Overview
The West Kowloon Cultural District Authority seeks an experienced professional to lead the team in delivering exceptional visitor experiences at our museums and venues. As Venue Services Supervisor, you will play a key role in maintaining high-quality standards, ensuring compliance with safety protocols, and driving customer satisfaction.

About the Role
This 2-year fixed-term contract position offers a unique opportunity to contribute to the success of our cultural district. Your responsibilities will include:
  • Leading the team to achieve excellence in visitor services, operational efficiency, and quality assurance
  • Developing and implementing effective strategies for visitor engagement, customer satisfaction, and loyalty
  • Collaborating with cross-functional teams to plan and execute events, exhibitions, and programs
  • Providing expert advice on venue operations, technical requirements, and audience needs
  • Supervising a team of professionals in managing events, coordinating logistics, and resolving operational issues
  • Maintaining relationships with internal stakeholders, vendors, and external partners to ensure seamless delivery of services
  • Ensuring adherence to health and safety protocols, risk management, and environmental sustainability practices
  • Contributing to continuous improvement initiatives, knowledge sharing, and innovation within the team


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