Museum Experience Officer

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Cultural District Authority Full time

The West Kowloon Cultural District Authority is a leading cultural institution in Hong Kong, dedicated to promoting the city's unique blend of East and West. As a Visitor Services Officer, you will play a vital role in creating an exceptional experience for our visitors.

As part of our front-of-house team, you will be responsible for ensuring that all aspects of visitor services are delivered to the highest standard. This includes managing the service desk, ticketing admissions checks, cloak room, galleries and general membership facilities.

  1. Delivering excellent customer service, responding promptly to visitor queries and resolving any issues efficiently.
  2. Providing information and assistance to visitors, enhancing their overall experience of the museum.
  3. Managing a designated area allocated by the duty manager, supervising casual staff and volunteers to ensure they meet M+ standards.
  4. Working collaboratively with colleagues to maintain high standards of cleanliness, safety, and crowd management.

To succeed in this role, you will possess excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced environment. You should also have a strong ability to multitask, think on your feet, and adapt to changing circumstances.



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