Lead Venue Operations Manager, West Kowloon Cultural District
3 days ago
Maintain a world-class venue experience for visitors by overseeing daily operations and ensuring compliance with safety guidelines. Collaborate with teams to deliver exceptional customer experiences.
About the Role
This is a 2-year fixed-term contract position with opportunities for renewal based on performance and organisational needs. You will be responsible for:
- Assisting in leading the team to achieve M+ standards and Key Performance Indicators (KPIs)
- Overseeing day-to-day operations, maintaining venues, and event flows for designated areas
- Supervising Visitor Services staff in designated venues, including scheduling, performance management, and training
- Establishing and implementing standard operating procedures for frontline operations, including safety, cleanliness, and event support
- Collaborating with relevant parties to set up ticketing systems and address ticket sales issues
- Managing venue hire requests and collaborating with external partners
- Working closely with front-line teams to resolve emergency incidents or situations
- Supporting supervisor in planning and executing marketing plans to drive box office sales
- Assisting in budget management and providing regular reports
Requirements
To succeed in this role, you should have:
- A recognised university degree in business management, marketing, hospitality management, or a related field
- 5 years of relevant work experience in the hospitality sector or a related industry, preferably in sizable venues or cinema operations
- Proven front-of-house or customer-facing operations experience, including venue management, event scheduling, and staff training
- Strong organisational, team-building, time management, and multi-tasking skills
- A customer-centric mindset, good relationship management skills, and effective communication abilities
- Adaptability, results-driven approach, and strong interpersonal skills
- Familiarity with audiovisual workflows, equipment, technology, systems, and software related to screening, event, or venue management
- Availability to work evenings, weekends, and public holidays as per the assigned duty roster
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