Cultural Venue Services Leader
5 days ago
The West Kowloon Cultural District Authority is committed to making the M+ Museum a premier destination for arts, culture, and entertainment in Asia. We are seeking a highly motivated and experienced professional to join our team as Assistant Visitor Services Operations Manager.
In this role, you will be responsible for overseeing the day-to-day operations of our museum venues and ensuring that all visitors have an engaging and memorable experience. You will work closely with our curator teams, marketing department, and other front-line staff to plan, implement, and execute events and programs that showcase the best of contemporary visual culture.
Key responsibilities include:
- Leading a team of Visitor Services staff to achieve high standards of service delivery and maintain compliance with safety guidelines;
- Overseeing the planning and execution of events and programs, including venue setup, logistics, and technical support;
- Coordinating with curatorial teams to develop exhibition content and programming;
- Managing relationships with external partners, including venue hirers and vendors;
- Providing regular reports to management on key performance indicators and budget management;
To succeed in this role, you will need:
- A recognized university degree in business, hospitality, or a related field;
- At least 5 years of relevant experience in the hospitality or cultural sector, preferably in a leadership or operations role;
- Proven track record of delivering high-quality customer experiences and managing complex events;
- Strong organizational, communication, and interpersonal skills;
- Ability to work effectively in a fast-paced environment and adapt to changing priorities;
- Knowledge of audiovisual workflows and technology is an asset;
- Fluency in English and Cantonese (Putonghua or other languages an advantage).
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