Experienced Venue Operations Manager

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Cultural District Authority Full time
Assistant Visitor Services Operations Manager, M+ Museum

M+ is a premier visual arts institution dedicated to collecting, exhibiting, and interpreting modern and contemporary art, design, architecture, moving image, and Hong Kong visual culture. Located in the vibrant West Kowloon Cultural District, our museum showcases innovative exhibitions and programs that reflect the city's unique cultural landscape.

We are seeking an experienced Venue Operations Manager to join our team. As a key member of our Visitor Services department, you will be responsible for overseeing the day-to-day operations of our venues, ensuring seamless event execution, and providing exceptional visitor experiences.

  • Assist the Manager in leading the team to achieve M+ standards, Key Performance Indicators (KPIs), and compliance with institution safety guidelines.
  • Oversee venue operations, including scheduling, performance management, and training to ensure consistency in visitor experience.
  • Supervise Visitor Services staff in designated venues, including scheduling, performance management, and training.
  • Establish and implement standard operating procedures for frontline operations, including safety, cleanliness, screening, event support, and general housekeeping.
  • Work with relevant parties to set up ticketing systems and address issues related to ticket sales.
  • Manage collaborations with potential hirers, clients, guests, institutional partners, outside vendors, and internal parties on regular and special programs, events, and performances.
  • Collaborate with front-line teams, such as security and facilities management, to provide a seamless visitor experience.
  • Support supervisor in collaborating with curatorial teams and the Marketing, Digital, and Customer Experience (MDCE) Department on marketing plans to drive box office sales.


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