Customer Complaint Lead

Some careers have more impact than others.If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.In Wealth and Personal...

About the RoleWe are seeking a highly skilled Complaint Resolution Expert to lead our dedicated team in effectively handling and resolving customer complaints related to eMPF from various channels.Your key responsibilities will include:Oversight of thorough investigations into customer complaints received via calls, emails, and other communication channels...

About the JobThis Senior Customer Service Leader position is a critical role in our organization. The successful candidate will be responsible for leading and monitoring the performance of our Customer Care Team, ensuring that we deliver exceptional customer experiences.Main Responsibilities:Lead and Monitor Customer Care Team PerformanceDevelop...

Career OverviewWe are seeking an experienced Customer Complaints Support Officer to join our team. As a key member of our complaints handling process, you will be responsible for resolving customer disputes in a fair and timely manner.Key Responsibilities:Support Customer Relations Manager or Senior Customer Relations Manager to handle customer complaints...

About the RoleWe are seeking a highly skilled Complaints and Enforcement Specialist to join our team at the Property Management Services Authority (PMSA). As a key member of our HR department, you will be responsible for managing customer service operations, conducting investigations, and enforcing disciplinary actions.Key Responsibilities:Develop and...

About the RoleThe Property Management Services Authority (PMSA) is looking for a seasoned Senior Manager to join our team. As a Complaints and Enforcement Leader, you will play a crucial role in ensuring that our operations run smoothly. Your primary responsibilities will include overseeing the handling of complaint cases and compliance inspections, as well...

Job OverviewWe are seeking a skilled Customer Experience Lead to join our team. This role is responsible for handling customer enquiries, complaints, and escalated cases via the MTR hotline. The successful candidate will provide training, offer advice and support to team members, and monitor daily hotline duties.Key ResponsibilitiesProvide exceptional...

Job DescriptionWe are seeking a highly skilled professional to join our team as a CUSTOMER ADVOCACY LEAD. In this role, you will be responsible for developing and implementing strategies that drive customer satisfaction, loyalty, and advocacy. You will work closely with our customer value management team to analyze customer data, identify areas for...

About the PositionWe are seeking a Head of Customer Care to lead and manage our Customer Care Team. This role is critical in ensuring that we deliver exceptional customer experiences and maintain high standards of complaint handling.Main Responsibilities:Lead and Manage Customer Care TeamDevelop and Implement Comprehensive Customer Experience...

About the RoleWe are seeking a highly skilled Customer Experience Strategist to lead and monitor the performance of our Customer Care Team. As a key member of our organization, you will be responsible for developing and implementing comprehensive customer experience strategies to promote our vision and value.Main Responsibilities:Develop and Implement...

Our team at HSBC is dedicated to delivering exceptional customer service and ensuring that our clients feel valued and supported. As a key member of our team, the successful candidate will be responsible for handling and resolving customer complaints in a timely and efficient manner.Key ResponsibilitiesInvestigate customer complaints and identify root...

About the OpportunityWe are seeking a senior professional to join our team as a Customer Experience Strategist. This role is critical in driving our customer-centric approach and ensuring that we deliver exceptional customer experiences.Main Responsibilities:Develop and Implement Comprehensive Customer Experience StrategiesDirect Investigations on Customer...

Job DescriptionWe are seeking a highly skilled and motivated individual to join our team as a Customer Service Associate. In this role, you will be responsible for providing exceptional customer service and support to our clients.Main ResponsibilitiesCustomer Enquiries: Respond to customer inquiries in a timely and professional manner, ensuring that all...

Company OverviewTOPPAN Edge (Hong Kong) Limited is a leading provider of innovative solutions.Job DescriptionWe are seeking a Hotline Customer Service Officer to join our team. As a key member, you will be responsible for handling incoming calls from customers and internal stakeholders in a professional manner. Your primary focus will be on life insurance...

Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-caliber talent by offering a dynamic working environment, good...

About Our Job DescriptionThe Business Operations Specialist COO Office is responsible for providing business management support functions in customer service and monitoring/enhancing end-to-end processes of operation and service delivery perspectives in IBG.Job ResponsibilitiesEnsure smooth and effective collaboration with working partners, such as...

Some careers have more impact than others. If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Customer Value...

At HSBC, we pride ourselves on being a dynamic and innovative workplace, offering a world of opportunities to develop your career in a high-profile growing business segment. As a key member of our team, the successful candidate will be responsible for building strong relationships with our clients, ensuring their needs are met and exceeded.Main...

About This OpportunityThis is an exciting opportunity to join Dah Sing Bank as a Customer Service Representative, where you will play a key role in delivering exceptional customer service and support to our clients.Main ResponsibilitiesCustomer Interactions: Engage with customers, responding to their queries and resolving any issues in a timely and...

Job Responsibilities Supervise the handling of complaint cases and compliance inspections. Carry out investigations and gather evidence for alleged disciplinary offences. Assist in preparing proceeding documents for disciplinary and appeal hearings. Develop and implement Property Asset Management strategy. Lead a team of building management staff. Establish...