Complaints Handling Expert

About the RoleWe are seeking a highly skilled Complaint Resolution Expert to lead our dedicated team in effectively handling and resolving customer complaints related to eMPF from various channels.Your key responsibilities will include:Oversight of thorough investigations into customer complaints received via calls, emails, and other communication channels...

Seniority Level: Entry-LevelWe are seeking a highly motivated and dedicated individual to fill the position of Assistant Equality and Human Rights Specialist. In this role, you will be responsible for assisting in the investigation of discrimination complaints and providing enquiry services to the public.Main DutiesConduct investigations into discrimination...

Job OverviewPCCW Solutions is looking for a skilled Customer Complaint Lead to join our team and contribute to delivering exceptional customer experiences through effective complaint resolution.Your primary focus will be on:Leading a team responsible for investigating and resolving customer complaints related to eMPF.Developing and implementing processes to...

About the JobThis Senior Customer Service Leader position is a critical role in our organization. The successful candidate will be responsible for leading and monitoring the performance of our Customer Care Team, ensuring that we deliver exceptional customer experiences.Main Responsibilities:Lead and Monitor Customer Care Team PerformanceDevelop...

Some careers have more impact than others.If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.In Wealth and Personal...

About the RoleThe Property Management Services Authority (PMSA) is looking for a seasoned Senior Manager to join our team. As a Complaints and Enforcement Leader, you will play a crucial role in ensuring that our operations run smoothly. Your primary responsibilities will include overseeing the handling of complaint cases and compliance inspections, as well...

About the RoleWe are seeking a highly skilled Complaints and Enforcement Specialist to join our team at the Property Management Services Authority (PMSA). As a key member of our HR department, you will be responsible for managing customer service operations, conducting investigations, and enforcing disciplinary actions.Key Responsibilities:Develop and...

Job Responsibilities Handle enquiries and more complicated complaint cases Collect and analyse evidence for disciplinary cases Carry out investigations and gather evidence for alleged disciplinary offences Conduct enforcement inspections Handle full spectrum of Human Resources (HR) functions Manage contact center operations (email, chat, phone, social media)...

Job Responsibilities Supervise the handling of complaint cases and compliance inspections. Carry out investigations and gather evidence for alleged disciplinary offences. Assist in preparing proceeding documents for disciplinary and appeal hearings. Develop and implement Property Asset Management strategy. Lead a team of building management staff. Establish...

Job DescriptionWe are looking for a highly skilled Complaints Handling Specialist to join our team. In this role, you will be responsible for handling customer complaints and resolving disputes in a fair and timely manner.Key Responsibilities:Support Customer Relations Manager or Senior Customer Relations Manager to handle customer complaints via an...

We're looking for a skilled System Monitoring Expert to help us maintain our IT systems' optimal performance.Job Summary:Keep track of our IT systems' health and ensure they operate at peak levels.Deliver top-notch technical support to our employees and external customers.Analyze system data to identify potential issues before they impact operations.Address...

Key ResponsibilitiesAnalyze customer IT architecture and develop comprehensive IT plansDevelop IT architecture and business processes for large enterprises, including best practices and exception handling mechanismsPromote the use of Alibaba Cloud services and improve problem handling mechanisms and processesWork with Alibaba Cloud service experts and...

Job DescriptionWe are seeking a highly skilled Pension Product Specialist to join our team and contribute to delivering exceptional customer experiences through effective complaint resolution.Your key responsibilities will include:Oversight of thorough investigations into customer complaints related to eMPF.Development and implementation of processes to...

About the PositionPCCW Solutions is seeking a highly skilled Dispute Resolution Manager to join our team and contribute to delivering exceptional customer experiences through effective complaint resolution.Your key responsibilities will include:Leadership of a team responsible for investigating and resolving customer complaints related to eMPF.Development...

About the PositionWe are seeking a Head of Customer Care to lead and manage our Customer Care Team. This role is critical in ensuring that we deliver exceptional customer experiences and maintain high standards of complaint handling.Main Responsibilities:Lead and Manage Customer Care TeamDevelop and Implement Comprehensive Customer Experience...

Our team at HSBC is dedicated to delivering exceptional customer service and ensuring that our clients feel valued and supported. As a key member of our team, the successful candidate will be responsible for handling and resolving customer complaints in a timely and efficient manner.Key ResponsibilitiesInvestigate customer complaints and identify root...

HSBC Life is committed to providing world-class insurance products and services to our clients throughout the Asia-Pacific Region. As a key member of our team, the successful candidate will be responsible for developing and maintaining strong relationships with our clients, ensuring their needs are met and exceeded.ResponsibilitiesHandle and resolve customer...

We are looking for a talented Senior Sales Expert to join our team at CHLOECHEN LTD in Hong Kong. The successful candidate will be responsible for driving sales growth, developing and maintaining strong relationships with clients, and delivering exceptional customer service.To succeed in this role, you will need a minimum of 3+ years of experience in retail...

About the RoleWe are seeking a highly skilled Customer Experience Strategist to lead and monitor the performance of our Customer Care Team. As a key member of our organization, you will be responsible for developing and implementing comprehensive customer experience strategies to promote our vision and value.Main Responsibilities:Develop and Implement...

About the OpportunityWe are seeking a senior professional to join our team as a Customer Experience Strategist. This role is critical in driving our customer-centric approach and ensuring that we deliver exceptional customer experiences.Main Responsibilities:Develop and Implement Comprehensive Customer Experience StrategiesDirect Investigations on Customer...