Complaint Handling and Investigation Professional

About the RoleThe Property Management Services Authority (PMSA) is looking for a seasoned Senior Manager to join our team. As a Complaints and Enforcement Leader, you will play a crucial role in ensuring that our operations run smoothly. Your primary responsibilities will include overseeing the handling of complaint cases and compliance inspections, as well...

About the RoleWe are seeking a highly skilled Complaints and Enforcement Specialist to join our team at the Property Management Services Authority (PMSA). As a key member of our HR department, you will be responsible for managing customer service operations, conducting investigations, and enforcing disciplinary actions.Key Responsibilities:Develop and...

Job SummaryThe Property Management Services Authority (PMSA) is seeking a skilled Senior HR Officer to join our team. As a Senior Officer (Complaints and Enforcement), you will be responsible for handling enquiries and complaints, collecting and analysing evidence, conducting investigations, and enforcing disciplinary actions.Key Responsibilities:Manage...

Job Responsibilities Supervise the handling of complaint cases and compliance inspections. Carry out investigations and gather evidence for alleged disciplinary offences. Assist in preparing proceeding documents for disciplinary and appeal hearings. Develop and implement Property Asset Management strategy. Lead a team of building management staff. Establish...

Job Responsibilities Handle enquiries and more complicated complaint cases Collect and analyse evidence for disciplinary cases Carry out investigations and gather evidence for alleged disciplinary offences Conduct enforcement inspections Handle full spectrum of Human Resources (HR) functions Manage contact center operations (email, chat, phone, social media)...

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And to get there, we need...

Job OverviewWe are seeking a skilled Senior Manager to oversee the handling of complaint cases and compliance inspections. This dynamic role involves supervising staff, conducting investigations, and developing strategies for Property Asset Management.Key Responsibilities:Supervise staff in handling complaints and compliance inspections.Conduct thorough...

AIA International Limited is at the forefront of creating a healthier, more sustainable future for everyone. Our organisation is driven by an ambition to help a billion people live Healthier, Longer, Better Lives by 2030. We are seeking an experienced Investigator Expert for Fraud Detection and Prevention to join our team. This role will be responsible for...

Job OverviewThe Equal Opportunities Commission is seeking a highly skilled Enquiry Services Officer to join our team. As a key member of our division, you will be responsible for handling enquiries related to anti-discrimination issues.Main ResponsibilitiesHandle enquiries from the public via phone, email, or in-person.Assist in the investigation of...

As a seasoned professional, you will lead the sales performance of frontline sales staff to achieve overall sales and service targets assigned by DBS Consumer Banking Group. Your role involves developing sales strategies and business plans for cluster branches with senior leaders and branch managers to optimise sales capacity and effectiveness.Sales...

About the RoleIn this role, you will conduct regular site inspections to monitor progress and provide recommendations for improvement. You will handle enquiries and complaints about maintenance works, providing solutions after investigation.You will participate in maintenance purchase proposals within approved budgets, coordinate with relevant parties to...

Legal risks. Reputational risks. Financial and operational risks. You could use your expertise to help safeguard our business from it all. Join our Conduct, Financial Crime and Compliance Surveillance Monitoring and Investigation team and you'll be a gatekeeper to the financial system and fight crime. This opens up exciting opportunities to work on complex...

Job DescriptionCompany Overview: As a key member of the Airport Authority Hong Kong team, you will play a critical role in ensuring the smooth operation of our baggage handling systems.Job Summary: We are seeking an experienced and skilled professional to join our team as a Superintendent, Baggage Handling System Maintenance. The successful candidate will be...

Job SummaryWe are seeking a highly skilled Investigations Lead, Anti-Fraud Specialist to join our team at DBS Bank (Hong Kong) Limited. The ideal candidate will have a strong background in fraud investigations and excellent analytical skills.About UsDBS Bank (Hong Kong) Limited is a leading financial institution committed to providing exceptional service to...

Area of interest: Governance, Risk Management & ComplianceRegular EmployeeOffice - Full Time9 Jan 2025RESPONSIBILITIESInput to Country/Client Business operating model design of relevant FCC and business processes.Ensure that there is adequate support (people, processes, tools, frameworks, systems) in the Country/Department for necessary FCC...

Key ResponsibilitiesIn-Charge to manage and assign work orders to the technical team to carry out routine and emergency repair and maintenance work for propertiesConduct regular site inspections to monitor the progress of maintenance works and provide recommendations for improvementHandle enquiries and complaints about maintenance works and provide...

Key Responsibilities:Manage international litigation, arbitration, and dispute resolution related to the businessAddress inquiries, investigations, and complaints from regulatory bodies abroadDraft, review, and amend daily business contracts, providing risk assessments and legal advice to facilitate business growthLead negotiations and review legal documents...

About UsCathay Pacific Airways Limited is a leading airline company committed to providing exceptional services to its customers. As a member of our team, you will have the opportunity to work in a dynamic environment that values diversity and inclusivity.The RoleWe are seeking an experienced professional to fill the position of Hub Operations Lead. In this...

About the RoleWe are seeking a seasoned Senior Legal Counsel/Expert to handle overseas litigation, arbitration, and other dispute resolution related to our business.Main ResponsibilitiesHandle overseas litigation, arbitration, and other dispute resolution related to the business.Deal with inquiries, investigations, and complaints from overseas regulatory...

About the RoleWe are seeking an experienced Banking Manager to join our team at Bank Of China (Hong Kong) Limited.The successful candidate will be responsible for delivering exceptional customer service through various media, including telephone, email, video-call, online text and fax. They will also identify existing and prospective customers' financial...