Investigations Lead, Anti-Fraud Specialist

3 days ago

Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

Job Summary

We are seeking a highly skilled Investigations Lead, Anti-Fraud Specialist to join our team at DBS Bank (Hong Kong) Limited. The ideal candidate will have a strong background in fraud investigations and excellent analytical skills.

About Us

DBS Bank (Hong Kong) Limited is a leading financial institution committed to providing exceptional service to our customers. Our Group Legal, Compliance & Secretariat team ensures that the bank's interests are protected by zealously guarding and enhancing its reputation and capital.

Responsibilities

  • Continuously monitor transaction data and leverage external intelligence, as well as the latest scam trends, to fine-tune system thresholds and rules for detecting potentially fraudulent activity.
  • Participate in regular training and development activities to stay abreast of the latest fraud techniques, industry best practices, and emerging technologies, further strengthening your ability to protect our customers.
  • Independently assess detected suspicious transactions and determine if they are fraudulent.
  • Support the case handling team in the detection of the suspected fraud cases.
  • Require to work in shifts if necessary.
  • Identify potential victims from money mules / fraudsters by asking the correct and appropriate questions via phone.
  • Convince and persuade identified victims to act on your fraud prevention advice.
  • Analyze fraud patterns and trends, and suggest improvements to the detection and prevention processes.
  • Maintain accurate records and provide support in the preparation of reports.
  • Collaborate stakeholders to implement new fraud detection and prevention measures where warranted.
  • Demonstrate flexibility and a strong commitment to the team by being available for rotational shifts, including weekends, to ensure seamless coverage and responsiveness to fraud incidents.

Required Skills and Qualifications

  • Good analytical skills with ability to work independently with minimum supervision in a fast-pace environment and under high pressure is essential.
  • Strong IT skills.
  • Past experience as Fraud Investigator or related field in the financial sector is a plus.
  • Excellent interviewing and interrogation skills.
  • Honest, ethical, integrity and confidentiality is a must.
  • Sense of ownership and pride in your performance.
  • Critical thinker and problem-solving skills.
  • Great team player.
  • Good time-management skills.
  • Great interpersonal and communication skills. Proficiency in Cantonese, Mandarin and English.
  • Having a high energy level and resourceful personality who can multitask is essential.
  • Intermediate-level knowledge of MS Office, especially Microsoft Excel and Powerpoint, is a must.
  • Strong presentation skills, both written and oral, are required.
  • Highly adaptable in an ever-evolving digital environment.

Benefits

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

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