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AVP (Team Head), Anti-Scam, Legal, Compliance & Secretariat

3 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time
Group Legal, Compliance & Secretariat ensures that the bank's interests are protected by zealously guarding and enhancing its reputation and capital. We also work to maintain a good standing with all our regulators, customers, and business partners. Because we believe that at the heart of business banking is to uphold the values of trust and integrity for all our stakeholders.

Responsibilities

• L ead a small team of specialists to identify, intercept, and prevent fraudulent transactions, playing a crucial role in ensuring effective fraud detection and customer protection.

• Supervise and guide the team members in their day-to-day fraud investigation and prevention activities.

• Escalate critical fraud cases, and coordinate with other departments as needed.

• Continuously monitor transaction data and leverage external intelligence, as well as the latest scam trends, to fine-tune system thresholds and rules for detecting potentially fraudulent activity.

• Require to work in shifts.

• Participate in regular training and development activities to stay abreast of the latest fraud techniques, industry best practices, and emerging technologies, further strengthening your ability to protect our customers.

• Independently assess detected suspicious transactions and determine if they are fraudulent.

• Identify potential victims from money mules / fraudsters.

• Convince and persuade identified victims to act on your fraud prevention advice.

• Analyze fraud patterns and trends and suggest improvements to the detection and prevention processes.

• Maintain accurate records and provide support in the preparation of reports.

• Collaborate stakeholders to implement new fraud detection and prevention measures where warranted.

• Demonstrate flexibility and a strong commitment to the team by being available for rotational shifts, including weekends, to ensure seamless coverage and responsiveness to fraud incidents.

Job Requirement

• Good analytical skills with ability to work independently with minimum supervision in a fast pace environment and under high pressure is essential.

• Past experience as Fraud Investigator or related field in the financial sector.

• Past experience as a supervisor in law enforcement agency is a plus.

• Excellent interviewing and interrogation skills.

• Honest, ethical, integrity and confidentiality is a must.

• Sense of ownership and pride in your performance.

• Critical thinker and problem-solving skills.

• Great team player.

• Good time-management skills.

• Great interpersonal and communication skills. Proficiency in Cantonese, Mandarin and English.

• Having a high energy level and resourceful personality who can multitask is essential.

• Intermediate-level knowledge of MS Office especially Microsoft Excel and Powerpoint is a must.

• Strong presentation skills, both written and oral, are required.

• Highly adaptable in an ever-evolving digital environment.

Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
We regret only shortlisted candidates will be notified.