Fraud Prevention Team Leader
4 days ago
As a key member of the Group Legal, Compliance & Secretariat team at DBS Bank (Hong Kong) Limited, you will play a critical role in protecting the bank's interests and reputation. Our team is dedicated to maintaining a good standing with regulators, customers, and business partners, upholding the values of trust and integrity.
Responsibilities- Leverage your analytical skills to lead a small team of specialists in identifying, intercepting, and preventing fraudulent transactions, ensuring effective fraud detection and customer protection.
- Supervise and guide team members in their day-to-day fraud investigation and prevention activities, fostering a collaborative environment that drives results.
- Elevate critical fraud cases, coordinating with other departments as needed to ensure seamless resolution.
- Maintain ongoing vigilance over transaction data, leveraging external intelligence and staying abreast of emerging scam trends to fine-tune system thresholds and rules for detecting potentially fraudulent activity.
- Adaptability is key, as you may be required to work in shifts to meet business needs.
- Pursue ongoing training and development opportunities to stay current on the latest fraud techniques, industry best practices, and innovative technologies, further strengthening your ability to protect our customers.
- Independently assess detected suspicious transactions, making informed decisions on their potential impact.
- Identify and engage with potential victims from money mules or fraudsters, providing guidance and support to prevent further harm.
- Analyze fraud patterns and trends, contributing insights to improve detection and prevention processes.
- Ensure accurate records are maintained, supporting the preparation of comprehensive reports.
- Collaborate with stakeholders to implement new fraud detection and prevention measures where necessary, driving continuous improvement.
- Demonstrate strong analytical skills, working effectively in high-pressure environments with minimal supervision.
- Proven experience in fraud investigation or a related field within the financial sector is essential.
- A background in law enforcement or supervisory roles can be advantageous.
- Excellent interviewing and interrogation skills are crucial for success in this position.
- Honesty, integrity, and confidentiality are fundamental attributes for this role.
- Critical thinking and problem-solving skills are vital for navigating complex scenarios.
- Exceptional teamwork and communication skills, with proficiency in Cantonese, Mandarin, and English.
- A high energy level and resourceful personality, able to multitask and adapt to changing circumstances.
- Intermediate-level knowledge of MS Office, particularly Microsoft Excel and PowerPoint, is mandatory.
- Strong presentation skills, both written and oral, are required for effective stakeholder engagement.
- High adaptability in an ever-evolving digital environment is essential.
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