Fraud Prevention Team Leader

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

As a key member of the Group Legal, Compliance & Secretariat team at DBS Bank (Hong Kong) Limited, you will play a critical role in protecting the bank's interests and reputation. Our team is dedicated to maintaining a good standing with regulators, customers, and business partners, upholding the values of trust and integrity.

Responsibilities
  • Leverage your analytical skills to lead a small team of specialists in identifying, intercepting, and preventing fraudulent transactions, ensuring effective fraud detection and customer protection.
  • Supervise and guide team members in their day-to-day fraud investigation and prevention activities, fostering a collaborative environment that drives results.
  • Elevate critical fraud cases, coordinating with other departments as needed to ensure seamless resolution.
  • Maintain ongoing vigilance over transaction data, leveraging external intelligence and staying abreast of emerging scam trends to fine-tune system thresholds and rules for detecting potentially fraudulent activity.
  • Adaptability is key, as you may be required to work in shifts to meet business needs.
  • Pursue ongoing training and development opportunities to stay current on the latest fraud techniques, industry best practices, and innovative technologies, further strengthening your ability to protect our customers.
  • Independently assess detected suspicious transactions, making informed decisions on their potential impact.
  • Identify and engage with potential victims from money mules or fraudsters, providing guidance and support to prevent further harm.
  • Analyze fraud patterns and trends, contributing insights to improve detection and prevention processes.
  • Ensure accurate records are maintained, supporting the preparation of comprehensive reports.
  • Collaborate with stakeholders to implement new fraud detection and prevention measures where necessary, driving continuous improvement.
Requirements
  • Demonstrate strong analytical skills, working effectively in high-pressure environments with minimal supervision.
  • Proven experience in fraud investigation or a related field within the financial sector is essential.
  • A background in law enforcement or supervisory roles can be advantageous.
  • Excellent interviewing and interrogation skills are crucial for success in this position.
  • Honesty, integrity, and confidentiality are fundamental attributes for this role.
  • Critical thinking and problem-solving skills are vital for navigating complex scenarios.
  • Exceptional teamwork and communication skills, with proficiency in Cantonese, Mandarin, and English.
  • A high energy level and resourceful personality, able to multitask and adapt to changing circumstances.
  • Intermediate-level knowledge of MS Office, particularly Microsoft Excel and PowerPoint, is mandatory.
  • Strong presentation skills, both written and oral, are required for effective stakeholder engagement.
  • High adaptability in an ever-evolving digital environment is essential.


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