Senior Fraud Manager

7 days ago

Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

Some careers open more doors than others.

If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking (WPB) helps deliver on HSBC's purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high calibre professional to join our team as a Senior Fraud Manager.

Principal Responsibilities

Asia South Pacific Wealth and Personal Banking (ASP WPB) Fraud strategic vision is to keep our customers and the Bank safe from fraud risks, whilst maintaining the best possible customer experience. Focusing on the specific fraud threats faced now and, in the future, the team use techniques and technology that protect our business and our customers.

This role is part of our Fraud Control Design, Maintenance & Delivery team within ASP WPB Fraud. The team is responsible for the management of fraud across the business, ensuring that fraud controls are identified, maintained, and optimised to prevent, detect and mitigate fraud for HSBC ASP markets and their customers. The team have accountability within the direct fraud remit, and for the implementation and enhancement of controls outside of the broader fraud function.

As a Senior Fraud Manager, you will be accountable to lead on Payment Fraud across ASP markets. You'll provide control oversight, be accountable for defining the ASP Payment Fraud strategy and seeing it through to execution.

The responsibilities of the holder will include:

  • Lead proactively to ensure controls are effective, defining the current footprint, identifying gaps or weaknesses and then prioritise the fraud control backlog.
  • Ensure strategies and protocols are developed through analysis of fraud patterns, customer and market needs and insights, and then implemented within our fraud detection systems and operational processes.
  • Incident management, ensuring control issues are resolved quickly and effectively.
  • Lead engagement, with colleagues and stakeholders, to initiate reviews and challenge control effectiveness. Work with the wider business and risk owners to develop and deploy robust fraud controls and strategies that improve the fraud control environment.
  • Provide challenge and escalation for 'in scope' controls that are sub-optimal, ensuring responsible control owners have robust remediation plans in place and/or appropriately governed risk acceptance.
  • Build and maintain a deep understanding of the evolving fraud risk typologies and threat landscape, its potential impact, as well as making innovative recommendations on ways to keep Fraud colleagues up to date with developments.
  • Define the ASP Fraud strategy for Payment Fraud.
  • Provide SME guidance and direction across Payment Fraud.
  • Shape and communicate a clear strategy and vision across the team and wider organization.
  • Work closely with Value Streams (across WPB) and Vendors to drive product innovation that can enhance fraud controls and create new opportunities.
  • Ensure alignment between the market, regional and global fraud teams for strategy, control frameworks and policy.
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