Senior Fraud Prevention Specialist
2 weeks ago
At DBS Bank (Hong Kong) Limited, our Group Legal, Compliance & Secretariat department plays a crucial role in safeguarding the bank's interests. We strive to maintain a strong reputation, protect our capital, and foster good relationships with regulators, customers, and business partners.
We are committed to upholding the values of trust and integrity for all stakeholders. Our team is dedicated to preventing fraud and ensuring the security of our clients' assets.
Key Responsibilities:
- Detect and assess suspicious transactions to determine if they are fraudulent.
- Identify potential victims from money mules / fraudsters by asking relevant questions via phone.
- Persuade identified victims to act on your fraud prevention advice.
- Analyze fraud patterns and trends, and suggest improvements to detection and prevention processes.
- Maintain accurate records and provide support in report preparation.
- Collaborate with stakeholders to implement new fraud detection and prevention measures.
- Work flexible shifts, including weekends, to ensure seamless coverage and responsiveness to fraud incidents.
Requirements:
- Good analytical skills with ability to work independently in a fast-paced environment under high pressure.
- Past experience as Fraud Investigator or related field in the financial sector is an advantage.
- Excellent interviewing and interrogation skills.
- Honesty, ethics, integrity, and confidentiality are essential.
- Sense of ownership and pride in performance.
- Critical thinking and problem-solving skills.
- Great team player.
- Good time-management skills.
- Great interpersonal and communication skills.
- Proficiency in Cantonese, Mandarin, and English.
- High energy level and resourceful personality who can multitask.
- Intermediate-level knowledge of MS Office, especially Microsoft Excel and PowerPoint.
- Strong presentation skills, both written and oral.
- Adaptability in an ever-evolving digital environment.
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