Senior Fraud Operations Manager
4 days ago
Hang Seng Bank Limited Overview
">Hang Seng Bank Limited is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.
- We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities, and competitive compensation packages.
Career with Hang Seng Bank Limited
">We are currently seeking a high-caliber professional to join our department as Senior Fraud Operations Manager. The successful candidate will be responsible for developing and implementing strategies to prevent and reduce fraud and the identification, investigation, and prosecution of all fraudulent activities.
- The ideal candidate will have a University Graduate in Business Administration, Banking, Finance or related discipline, minimum 2 years of solid experience in fraud operations/fraud risks/investigations, and high proficiency in English, Chinese, and Putonghua.
- Able to communicate effectively, embrace change, and overcome challenges, the candidate should also possess high-level influencing skills with the ability to communicate to multiple stakeholders.
Key Responsibilities
">The key responsibilities of this role include:
- Understanding and adhering to established policies and procedures in own team.
- Developing and implementing strategies to prevent and reduce fraud and the identification, investigation, and prosecution of all fraudulent activities.
- Providing stakeholders with advice on the prioritization of fraud controls as well as an escalation route for ineffective operation.
- Reviewing and performing check-offshore team's investigation activities on suspicious transactions, determination of holding customers liable for losses to safeguard the Bank's interest, and escalation of serious or syndicate fraud activities for further actions.
- Ensuring investigations are conducted in a timely manner with full adherence to service standards and timelines set by the Bank and regulators.
- Providing guidance/direction to mentor members of the team or develop their skills.
- Handling ad-hoc projects as assigned.
About Us
">Hang Seng Bank Limited is one of Hong Kong's largest banks, providing a wide range of financial services to personal and commercial customers. We strive to maintain the highest standards of integrity, professionalism, and customer service in everything we do.
- We are committed to attracting and retaining top talent and offer a dynamic working environment, good career development opportunities, and competitive compensation packages.
How to Apply
">If you are a motivated and results-driven individual who is passionate about a career in fraud operations, please visit our website and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Bank Limited.
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