Complaints and Enforcement Specialist

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Property Management Services Authority (PMSA) Full time
About the Role

We are seeking a highly skilled Complaints and Enforcement Specialist to join our team at the Property Management Services Authority (PMSA). As a key member of our HR department, you will be responsible for managing customer service operations, conducting investigations, and enforcing disciplinary actions.

Key Responsibilities:
  • Develop and implement effective customer service strategies to improve satisfaction rates.
  • Investigate and resolve complex complaints and disciplinary cases.
  • Collaborate with other departments to ensure seamless service delivery.
  • Provide training and support to staff on customer service and complaint handling.

Requirements:
  • Degree with 3 years of all-round HR experience.
  • Minimum 1 year of relevant experience in quality assurance/customer service.
  • Relevant work experience in Government departments or public bodies is an advantage.

This role offers a competitive salary, bonus, medical benefits, and opportunities for career growth.



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