Complaints and Enforcement Leader

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Property Management Services Authority (PMSA) Full time
About the Role

The Property Management Services Authority (PMSA) is looking for a seasoned Senior Manager to join our team. As a Complaints and Enforcement Leader, you will play a crucial role in ensuring that our operations run smoothly. Your primary responsibilities will include overseeing the handling of complaint cases and compliance inspections, as well as carrying out investigations and gathering evidence for alleged disciplinary offences.

Responsibilities:
  • Manage staff who handle complaints and compliance inspections.
  • Investigate allegations and gather relevant evidence.
  • Support the preparation of documents for disciplinary and appeal hearings.
  • Design and implement Property Asset Management strategies.
  • Lead a team of building management staff members.
  • Maintain strong relationships with tenants and respond to emergencies promptly.


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