Senior Retail Banking Professional
3 days ago
We are seeking an experienced Banking Manager to join our team at Bank Of China (Hong Kong) Limited.
The successful candidate will be responsible for delivering exceptional customer service through various media, including telephone, email, video-call, online text and fax. They will also identify existing and prospective customers' financial needs, grasp opportunities to cross-sell appropriately, execute trade instructions, and address customer feedback/complaints professionally.
Key Responsibilities:- Deliver quality customer services through multiple channels
- Identify and meet customers' financial needs
- Cross-sell products and services
- Execute trade instructions
- Handle customer feedback and complaints
- Degree or above in a relevant field
- HKSI qualifications preferred
- At least 2 years of retail banking/financial institution experience, with customer services background an advantage
- Strong sales and service orientation, independent, self-motivated, and customer-centric
- Excellent communication and interpersonal skills, with good command of English and Chinese in both verbal and written, including Putonghua
- Proficient in PC applications, such as MS Office and Chinese inputs
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary package
- Benefits, including medical coverage and retirement plans
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