Head of Retail Propositions

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

Job description

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Customer Propositions and Management
Band 3
We are currently seeking a high caliber professional to join our department as Head of Retail Propositions & CLCM
Principal Responsibilities

  • Oversee the Customer Propositions team in developing and driving differentiated customer propositions including emerging affluent, young, students, working mass and Mainland Chinese segments with unique anchors on wealth and banking solutions, synergising advanced digital capabilities and digital servicing channels to deliver quality client experience and establish the Bank's competitive advantages
  • Develop digital-led customer acquisition and growth strategies to cost-effectively acquire new-to-bank customers, upgrade quality customers and reactivate inactive customers to accelerate the Mass Retail customer base growth and client continuum.
  • Design best-in-class Customer Life Cycle management strategies and initiatives for mass retail and overall WPB base including account necessities activation, onboarding journeys, relationship growth for new-to-bank and existing customers to manage portfolio quality, increase product penetrations and maximize revenue per customer.
  • Collaborate with different business units to drive marketing programs to enhance the product penetration and profitability of different segments
  • Liaise with related departments, channels and branches to ensure the propositions are properly delivered to customers, both on sales and services
  • Continuously develop innovative ways to achieve synergy across different segments and develop programs that can achieve multiple business objectives to maximize the cost-effectiveness and returns of investments while maintaining the budget in control
  • Ensure that all relevant control measures are undertaken to minimize the risk exposure of the Bank
Requirements
  • University degree in Banking, Finance or related discipline
  • Minimum 15 years of working experience in the banking/financial or related industries with focus on Propositions management, customer acquisitions and customer portfolio management
  • Proven work experience to lead omni channel customer contact and/or customer experience; experience in building the necessary platform an asset
  • A forward-looking leader with innovative thinking and demonstrated ability to lead change
  • Ability to lead and build an initiative from scratch and to handle high level of ambiguity
  • Excellent influencing skill in dealing with executive and senior level management and strong leadership across functional teams to drive improvement
  • Strong knowledge with banking customer interaction channels for both retail and commercial customers including branches, contact centre, digital platforms, Relationship Manager.
  • Sound decision making and capable to work under pressure
  • Open to change with ability to influence, engage and lead positively and in an inspiring manner
Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong. .



  • Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    Company OverviewHang Seng Bank Limited is a renowned financial institution committed to delivering exceptional service excellence. As a vital part of our organization, our people play a pivotal role in enhancing performance for customers and providing top-notch products and services.We strive to attract high-caliber talent by offering a dynamic working...

  • Global Head of Retail

    2 weeks ago


    Hong Kong, Central and Western District, Hong Kong SAR China Tbwa ChiatDay Inc Full time

    Purpose of PositionCASETiFY is a leading global lifestyle brand specializing in customizable tech accessories. As industry leaders in trend forecasting and community-driven creativity, we are committed to protecting what matters most to our customers. The Global Head of Retail will spearhead our global store development strategy, ensuring a cohesive and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Prudential Hong Kong Limited Full time

    About the RoleThis is an exciting opportunity to drive business growth by developing and implementing a robust wealth proposition for affluent and high net worth customers. As the Head of Affluent Business, you will be responsible for leading a team to formulate and execute a strategic plan to increase market share and drive revenue growth.Key...

  • Head of Digital

    7 days ago


    Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    Company OverviewHang Seng Bank Limited is committed to service excellence and attracting high-calibre talent. We offer a dynamic working environment, good career development opportunities, and competitive compensation packages.

  • Head of Wealth

    4 days ago


    Hong Kong, Central and Western District, Hong Kong SAR China Prudential Hong Kong Limited Full time

    time left to apply End Date: February 14, 2025 (27 days left to apply) job requisition id 25010045 Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a...

  • Head of Lending

    3 days ago


    Hong Kong, Central and Western District, Hong Kong SAR China ALL-STAR AGENCY Full time

    Overview A rare opportunity has arisen for a Head of Unsecured Lending at an established bank. Your role will be to provide overall strategic leadership and strategy with the goal of becoming the bank of choice for Retail Banking and Unsecured Lending clients in Hong Kong. Job Duties & Responsibilities:Provide overall strategic leadership, KPI setting and...

  • Head of IT

    7 days ago


    Hong Kong, Central and Western District, Hong Kong SAR China KOS International Limited Full time

    Head of IT - Retail Bank Transformation (61029) Hong Kong About our Client Our client is a well-known financial services institution with a reputable presence in Hong Kong and China. As part of the company's upcoming strategic direction, a need has arisen to recruit a Head of IT. About the Role Reporting to the CEO and managing a sizeable team, you will...


  • Hong Kong, Central and Western District, Hong Kong SAR China SimCorp Full time

    About the Company:SimCorp is a leader in the provision of integrated investment management solutions. With over 50 years of experience working closely with investment and asset managers, we provide a comprehensive solution that meets the needs of our clients. Our platform enables us to offer a broad range of products and services, from trading to risk...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Institute of Certified Public Accountants (HKICPA) Full time

    About the RoleWe are seeking a highly skilled and experienced individual to join our team as Head of Sustainability Strategy. This key role will be responsible for developing and implementing our sustainability strategy, ensuring we remain at the forefront of environmental practices.


  • Hong Kong, Central and Western District, Hong Kong SAR China Standard Chartered Life and Careers Full time

    Director & Head, Insurance Product, Banca, WSAlign with Global, Regional and local WS / Banca to develop and implement a country-wide life insurance product strategy for profitable growth; covering life and general insurance products and services that the bank wishes to pursue. This entails the integration of insurance products and services across all...

  • Senior Manager

    14 hours ago


    Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    Job description Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development...


  • Hong Kong, Central and Western District, Hong Kong SAR China JC Executive Search Full time

    We are seeking a highly skilled Head of Global Hiring to join our team at JC Executive Search.About the Role:This role will involve overseeing the Hong Kong region and reporting directly to the Head of Talent Acquisition.The successful candidate will monitor regional trends in recruiting and define critical key points of an effective and efficient talent...


  • Hong Kong, Central and Western District, Hong Kong SAR China The Hong Kong Institute of Bankers Full time

    About the RoleWe are seeking a Head of Training and Education to lead our training programmes and drive commercialisation of a broad range of HKIB training programmes to the industry. The successful candidate will be responsible for defining business development plans, managing client relationships, and contributing to marketing strategy and...

  • Head of product

    2 weeks ago


    Hong Kong, Central and Western District, Hong Kong SAR China Tbwa ChiatDay Inc Full time

    CASETi FY is a leading global lifestyle brand known for its customizable tech accessories that champion self-expression. With our accelerating growth globally, we are looking for a Head of Product to drive growth in sales and product ranges. Reporting to the CEO, this role requires a deep understanding of consumer needs and market dynamics to create the...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Institute of Certified Public Accountants (HKICPA) Full time

    Sustainability Leadership OpportunityThe Hong Kong Institute of Certified Public Accountants (HKICPA) is seeking a Head of Sustainability Department to lead our efforts in developing and implementing a comprehensive sustainability strategy. As a key member of our leadership team, you will be responsible for driving our sustainability agenda and ensuring that...


  • Hong Kong, Central and Western District, Hong Kong SAR China AIA International Limited. Full time

    At AIA International Limited, we're shaping the future of insurance with innovative solutions that prioritize our customers' needs and well-being. Our mission is to empower people to live Healthier, Longer, Better Lives.About the RoleWe're seeking an experienced Pricing Strategist for Life Insurance to join our Product Pricing Leadership Team. In this role,...

  • Head of Research

    7 days ago


    Hong Kong, Central and Western District, Hong Kong SAR China Bakehouse by Grégoire Michaud Full time

    3 days ago Be among the first 25 applicants Direct message the job poster from Bakehouse by Grégoire Michaud Founded in 2013, Bakehouse has redefined the bakery experience in Hong Kong and Macau. We are building a brand that connects deeply with our community, driven by quality, authenticity, and a vision for the future. Role Overview Bakehouse is looking...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

    Job DescriptionWe are seeking a highly skilled Senior Operations Manager to join our team at Bank Of China (Hong Kong) Limited.Responsibilities:Coordinate, oversee and manage repair and maintenance work assignments performed by technicians, vendors and contractors.Oversee projects, renovations or refurbishments to ensure they meet the required...