Strategic Leadership Position for Affluent Propositions

2 days ago

Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

Company Overview

Hang Seng Bank Limited is a leading financial institution in Hong Kong, committed to service excellence and customer satisfaction.

About the Role

We are seeking a highly experienced Senior Manager to lead our team in developing and implementing value propositions for High-Net-Worth (HNW) clients, including Prestige Private and Private Banking. The successful candidate will be responsible for building corresponding capabilities to support proposition pillars through customer insights, designing a distinct proposition continuum for HNW clients with differentiated solutions, privileges, sales & servicing model and client experience.

Key Responsibilities

  • Design and implement value propositions for HNW segment, including Prestige Private and Private Banking, and build corresponding capabilities to support proposition pillars through customer insights.
  • Lead the development of a distinct proposition continuum for HNW clients with differentiated solutions, privileges, sales & servicing model and client experience.
  • Drive external partnership for tailored privileges and customer acquisition channels and loyalty programs to meet business objectives.
  • Oversee the design and implementation of a seamless client continuum for HNW clients, from Retail to Private Banking.
  • Monitor program results and portfolio analytics and take respective actions to refine strategy to achieve assigned portfolio growth.
  • Lead the design and execution of client re-segmentation journey for Retail and Private Banking customers based on an analytics-driven approach.
  • Work closely with Technology teams to design robust customer journeys and proposition features to support growth of business.

Requirements

  • University degree in Business Administration, Marketing or other relevant qualifications.
  • Minimum of 8 years' retail banking experience and familiar with customer or product.
  • A seasoned executive with leadership, excellent communication and influencing capability, and ability to drive a diverse group including internal and external partners.
  • Possesses high sensitivity to changing market dynamics in particular the high net worth and the mainlander segments in association with related compliance requirements.
  • Ability to deliver new or refined compelling propositions quickly for new revenue stream.
  • Good interpersonal & problem solving skills and with great sense of ownership to drive new projects from ideation to implementation.
  • Proficiency in both English and Chinese.

Benefits and Others

Please visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.

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